Job summary
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Hampshire Hospitals have a fantastic opportunity for an administration assist to join the small and friendly parking office team.
The Service is an essential part of the Facilities Team and the primary aim of the service is to support the smooth running of the healthcare environment across multiple sites.
Main duties of the job
Supporting a dedicated Parking Team, this position is central to providing efficient and friendly customer service, providing essential administration support in a busy hospital environment.
This position will also support the implementation of a new parking permit system.
About us
The Hampshire Hospitals NHS Foundation Trust (HHFT) runs and manages three hospitals, in Basingstoke, Andover and Winchester, and has a reputation for clinical excellence in everything we do, from the treatments we offer to our ground-breaking research activities. But none of this would be possible without the army of support staff working behind the front-line clinical teams to keep our buildings and services running like clockwork, 24 hours a day, 365 days of the year. If you would like to make a big difference to the work we do, as a valued member of the bigger HHFT team, we would love to hear from you.
Job description
Job responsibilities
- Support the parking team in the administration of the new parking permit system.
- Support the parking team with the day to day parking operations, administering staff parking permits and queries.
- Answer the phone and monitor the inbox giving advice / answer queries to customers.
- Calculate and process refunds.
- To receive, check and process PCN payments made over the phone.
- To process Park & Ride requests and monitor the system.
- To use the reporting tool to retrieve simple parking data and collate for reporting.
- Report faults and organise external service engineers to rectify.
- Ensure staff records are filed in an efficient and timely manner.
- Maintain close communication with Service Manager / Lead on a regular basis of work progress and alerting them of problems.
- Raise and receipt purchase orders using SBS.
- To take minutes of meetings, transcribe in a timely way and circulate.
- To provide any other duties appropriate to the band and post.
Job description
Job responsibilities
- Support the parking team in the administration of the new parking permit system.
- Support the parking team with the day to day parking operations, administering staff parking permits and queries.
- Answer the phone and monitor the inbox giving advice / answer queries to customers.
- Calculate and process refunds.
- To receive, check and process PCN payments made over the phone.
- To process Park & Ride requests and monitor the system.
- To use the reporting tool to retrieve simple parking data and collate for reporting.
- Report faults and organise external service engineers to rectify.
- Ensure staff records are filed in an efficient and timely manner.
- Maintain close communication with Service Manager / Lead on a regular basis of work progress and alerting them of problems.
- Raise and receipt purchase orders using SBS.
- To take minutes of meetings, transcribe in a timely way and circulate.
- To provide any other duties appropriate to the band and post.
Person Specification
Office Administration
Essential
- Proven Organisational skills
- Problem solving using own initiative
Desirable
- Experience of working within NHS or Public Sector
- NVQ in Administration (or equivalent)
- ECDL / IT Qualification
Collaborative Working
Essential
- Experience of working in a small team
Customer Service
Essential
- Excellent verbal and written communication skills
- Excellent Customer Service phone manner
Desirable
- Qualification in Customer Services
Person Specification
Office Administration
Essential
- Proven Organisational skills
- Problem solving using own initiative
Desirable
- Experience of working within NHS or Public Sector
- NVQ in Administration (or equivalent)
- ECDL / IT Qualification
Collaborative Working
Essential
- Experience of working in a small team
Customer Service
Essential
- Excellent verbal and written communication skills
- Excellent Customer Service phone manner
Desirable
- Qualification in Customer Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
