Operational Service Manager

Job summary

The Surgical Division at Hampshire Hospitals Foundation Trust is seeking to recruit an experienced and dynamic Operational Service Manager for their Head and Neck business unit. With an annual budget of £11.2 million, you will be responsible for managing 5 specialties (Ophthalmology, ENT, Audiology, Orthodontics and Maxillofacial Surgery) across three hospital sites supported by a team of over 150 staff.

If you thrive on a challenge and have demonstrable experience in operational management, including the management of waiting lists in line with Referral to Treatment (RTT) rules, and experience of service improvement, this post may be for you.

The Head and Neck business unit is undergoing significant changes to support recovery clear our longest waiting patients and continue our journey to build a world class team for the future.

We are looking for a highly motivated individual who has the leadership experience to engage, encourage and support the existing team to drive surgical pathway innovations and high-quality patient care.

Main duties of the job

The post holder:

Will lead the operation and development of the service with responsibility for business planning, budget management and staff management, to enable delivery of access, activity, finance, staff performance, staff development and quality targets.

Has joint responsibility with the other managers and clinical leads to provide the overall leadership to the Division. They will be required to establish, improve and maintain effective operational links with all relevant services across the Trust.

Will provide direct operational leadership of a defined clinical area within the Division, the post holder will be responsible to, and support the Divisional Management Team in the achievement of operational and clinical governance objectives.

Ensure that the highest standards of clinical care are continuously delivered while delivering cost improvement and productivity schemes to support the wider Trust agenda.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.