Speciality Administrator - Orthopaedics

Job summary

As the Specialty Administrator within the HHFT Orthopaedic Service, you will strive for excellence in supporting patients through their care pathway.

The role will flex dependent on the needs of the service providing a balance of general administration, transcription, reception and other duties commensurate with the banding of the post in order that our patients have a high quality patient pathway experience in line with NHS Constitutional Standards

The post holder will also be required to support the Specialty Co-ordinators and wider clerical team within the service and deputise for the Specialty Co-ordinators as and when required.

You will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient care.

You will primarily be based at Royal Hampshire County Hospital or Basingstoke Hospital depending on the base location of the vacant role.

Main duties of the job

Managing the booking of appointments and admissions in line mandatory patient waiting time targets as outlined in NHS Constitutional Standards and as per coordinators instructions.

To receive internal and external telephone enquiries courteously and efficiently from patients, relatives, various hospital departments, GPs and other healthcare professionals, ensuring that accurate records of relevant conversations are kept, and the appropriate action is taken, relating to appointments, admissions and meetings. This will require significant tact and diplomacy especially with distressed patients. This also needs to be in a timely manner in line with Netcall Trust Key Performance Indicators (KPIs).

To work with the 'Referral to Treatment' (RTT) timescales to ensure patients receive their treatment in a timely manner, and support delivery of 18 week compliance working towards having no patients waiting over 52+ weeks.

Responsible for the day to day management of waiting list entries, escalating any issues or problems to the appropriate personnel/team.

Arrange hospital transport/interpreters and other necessary patient assistance (in accordance with Trust Policy) to ensure individual patient needs are met.

Responsible for receiving patient queries, written or verbal. Responding and resolving such queries ensuring patients' needs are met, escalating within agreed protocols as required.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.