Job summary
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
An exciting opportunity has arisen to join our friendly pre-assessment team on the Basingstoke site.
The post holder will work as part of the Pre-Assessment Administrative Team to ensure the smooth running of the administrative workload:
Responsible for attending/ discharging patients coming into the unit onto the relevant computer systems
Entering data onto the Hospital ITsystems; PMS/Patient centre/ Nexus
Taking phone calls and dealing with any queries or transferring the calls the relevant people or Departments
To file all paperwork and request any outpatient appointments.
To collect /transfer and track notes
- Any other clerical duties deemed necessary
Main duties of the job
Who we are:
The pre-assessment service supports patients awaiting elective (planned surgery).
We are a friendly and supportive team, who pride ourselves on our attentive, caring and responsive service offered to patients.
A friendly manner, excellent communication skills and team working approach are a must. As the first person to greet patients on arrival into the department, the post holder will responsible for ensuring our values are upheld at all times.
Being able to work under pressure and prioritise workload are key requirements of the post.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
This is a part time position based on the Basingstoke site.
The pre-assessment department is open Monday to Friday from 07:30am to 17:30pm with phone lines open from 08:00-16:00. We are happy to discuss possible flexible working arrangements.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Job description
Job responsibilities
This is a part time position based on the Basingstoke site.
The pre-assessment department is open Monday to Friday from 07:30am to 17:30pm with phone lines open from 08:00-16:00. We are happy to discuss possible flexible working arrangements.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Training & Qualifications
Essential
- A good standard of secondary education, including GCSE grade A - C or equivalent alternative qualification or experience.
- Literacy level 1 or equivalent (GCSE A-C)
- Numeracy level 1 or equivalent
Desirable
- NVQ in Business and Administration or equivalent qualifications or experience
- ECDL or equivalent qualifications
- Literacy and numeral level 2 or equivalent GCSE A-C
Experience & Knowledge
Essential
- Previous administrative experience
- Previous experience of working with and helping to maintain a range of office and administrative IT systems
- Previous experience of working in a customer-facing service, providing services directly to members of the public
- Experience of working in and contributing to the performance of a team
Desirable
- Experience of working in a hospital, either inside or outside of the NHS
- Experience of contributing to the development of administrative processes and systems
- Experience of working on a patient facing reception
Skills & Ability
Essential
- Excellent organisational skills
- Ability to develop and maintain good working relationships that facilitate the achievement of the task at hand
- Ability to work without direct supervision
- Ability to prioritise work appropriately based on the needs of the service, ensuring that all tasks are undertaken within agreed/appropriate time scales
- Ability to respond effectively to unpredictable or difficult situations that may arise, knowing when to resolve personally, and when to refer to more senior colleagues
Desirable
- Ability to work under pressure and to tight deadlines
- Flexible thinking
- Team player
Person Specification
Training & Qualifications
Essential
- A good standard of secondary education, including GCSE grade A - C or equivalent alternative qualification or experience.
- Literacy level 1 or equivalent (GCSE A-C)
- Numeracy level 1 or equivalent
Desirable
- NVQ in Business and Administration or equivalent qualifications or experience
- ECDL or equivalent qualifications
- Literacy and numeral level 2 or equivalent GCSE A-C
Experience & Knowledge
Essential
- Previous administrative experience
- Previous experience of working with and helping to maintain a range of office and administrative IT systems
- Previous experience of working in a customer-facing service, providing services directly to members of the public
- Experience of working in and contributing to the performance of a team
Desirable
- Experience of working in a hospital, either inside or outside of the NHS
- Experience of contributing to the development of administrative processes and systems
- Experience of working on a patient facing reception
Skills & Ability
Essential
- Excellent organisational skills
- Ability to develop and maintain good working relationships that facilitate the achievement of the task at hand
- Ability to work without direct supervision
- Ability to prioritise work appropriately based on the needs of the service, ensuring that all tasks are undertaken within agreed/appropriate time scales
- Ability to respond effectively to unpredictable or difficult situations that may arise, knowing when to resolve personally, and when to refer to more senior colleagues
Desirable
- Ability to work under pressure and to tight deadlines
- Flexible thinking
- Team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
