Job summary
The Access to Health Records Department is responsible for responding to subject access requests (SARs) from patients, solicitors, Police, and other agencies requiring copies of patients' health care records in a timely manner in line with the General Data Protection Regulations (GDPR) 2018.
Main duties of the job
The post holder will work as part of a small team, under the supervision and management of the Health Records Administration manager, ensuring all enquiries are responded to by maintaining a central record of request within an online portal, accurately accessing and proofing records ready for dispatch. Communicating with requestors via telephone and email.
The role will also require a good eye to detail when pulling patient information together using our online electronic document management system to support with the request that has been submitted.
About us
Our values help us in what we do and how we do it. It is important that you understand and use thesevalues throughout your employment with the Trust to define and develop our culture.The post holder will be:-Compassionate, caring about our patients.Accountable and responsible, always looking to improve.Respectful for all and show integrity in everything. Encouraging and challenging each other to always do our best.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Training & Qualifications
Essential
- English GCSE grade C or above/or equivalent
- IT Literate
Desirable
- Evidence of further education
- Experience of working with microsoft packages
Experience & Knowledge
Essential
- ability to manage time and make decisions on a variety of tasks and changing priorites
- Ability to remain calm and professional under pressure
- Knowledge of Confidentiality
- Understanding of GDPR & Data protection Act 2018
Desirable
- Experience of working in a Health care setting
Skills & Ability
Essential
- Excellent communication skills
- Abel to work to tight deadlines
- Methodical and accurate approach
- Self-motivated, hardworking and enthusiastic
- Experience of handling sensitive and complex sets of information and situations
Desirable
- Previous experience in a Information/GDPR required role
Other specific requirements
Essential
- Ability to travel between sites
- Physically able to pull and handle medical records, some of which will be multiple volume
Desirable
- Ability to assess and prioritise subject access requests as they are submitted according to the standard operating procedures. To be able to understand and follow set policies and procedures.
Person Specification
Training & Qualifications
Essential
- English GCSE grade C or above/or equivalent
- IT Literate
Desirable
- Evidence of further education
- Experience of working with microsoft packages
Experience & Knowledge
Essential
- ability to manage time and make decisions on a variety of tasks and changing priorites
- Ability to remain calm and professional under pressure
- Knowledge of Confidentiality
- Understanding of GDPR & Data protection Act 2018
Desirable
- Experience of working in a Health care setting
Skills & Ability
Essential
- Excellent communication skills
- Abel to work to tight deadlines
- Methodical and accurate approach
- Self-motivated, hardworking and enthusiastic
- Experience of handling sensitive and complex sets of information and situations
Desirable
- Previous experience in a Information/GDPR required role
Other specific requirements
Essential
- Ability to travel between sites
- Physically able to pull and handle medical records, some of which will be multiple volume
Desirable
- Ability to assess and prioritise subject access requests as they are submitted according to the standard operating procedures. To be able to understand and follow set policies and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
