Training Administrator

Job description

Job responsibilities

• Provide high quality customer care, behaving with courtesy and discretion at all times
• Provide comprehensive administrative support to the specification of the Training Administration Team include telephone, electronic enquiries data import/export.
• Provide basic technical administration assistance and support for Trusts Learning Management system (Green Brain) including telephone enquiries , supporting queries of the Education Training Inboxes, Identifying and processing of Training compliance & training competency transfers, Trust induction programmes, identifying data errors, Trust Position number enquiries, Register creation & Trust induction Cut-off Points.
• Extract data from educational reports and to use this to assist with Corporate compliance.
• Provide a comprehensive administrative support for St Georges Grenadian & London medical students, liaising with the administrative function of St Georges school of medicine and making any necessary internal arrangements, to include, placements, accommodation arrangements, induction & onboarding and orientation for medical students.
• Escalate any issues with students to the appropriate responsible person following University guidance
• To be a point of contact for those with basic Audio-Visual troubleshooting and be able to respond in an appropriate and timely manner
• Ensure that all desktop procedures are clearly published to enable efficient cross-cover of work with other team members
• Work in partnership with the Training Administration Team to deliver service objectives
• Support the promotion and communication of courses and learning opportunities
• Help to create and maintain up to date SOPs and user guides for Green Brain
• Review training information from Green Brain for errors and amend any individual records manually on ESR.
• Undertake any other duties appropriate to the role as and when required.

Work across all sites within the Trust and outside core hours as required for service delivery

To assist the team in maintaining that the rooms and equipment used for education and training are fit for purpose.

Prioritise and manage own time effectively ensuring delivery of key objectives

Be able to share administrative roles as required to ensure adequate cover for A/L, sickness or at times when workload demand increases

To maintain, develop and record your own continuing personal development. To support the Training Administration Team with a comprehensive administrative function for Trust Induction & Mandatory Training.

Use all Microsoft office suite packages including Outlook

Record training data on the training database & maintain relevant databases on-going

Engage with internal and external stakeholders where appropriate to enable the successful delivery of work

To provide coverage for Education Centre Reception as and when required.

Plan and organise events

Support the process of understanding and following procedures to ensure security of the Education Centre at night (on-site RHCH), to include security information is past on for when clients are using the facilities outside of normal office hours (on-site RHCH)

Person Specification

Training & Qualifications

Essential

• Evidence & Examples of using/used MS Word & Excel to a high standard, ECDL or equivalent
• NVQ level 2 Business Admin / Customer Service or equivalent qualifications.
• GCSE English & Maths or equivalent

Desirable

• NVQ Level 3 in Business Administration / Customer Service or equivalent.
• Running/creating reports via excel

Experience & Knowledge

Essential

• Strong Experience of working in an Administration role
• Experience of having to apply attention to detail & accuracy to previous roles
• Experience and evidence of following daily processes in previous roles

Desirable

• Administration in a similar training and development function
• Understanding & experience of using GreenBrain training platform
• Understanding of administration in Medical Student Placements

Skills and Ability

Essential

• Evidence of currently being able to take instruction/ direction and follow processes
• Evidence & experience of being capable to work on own initiative and referring people when appropriate
• Evidence being able to work within a team
• Able to work without direct supervision

Desirable

• Trouble shooting errors on excel reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Education Centre, Royal Hampshire County Hospital

Romsey Road

Winchester

SO22 5DG

Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)