Hampshire Hospitals NHS Foundation Trust

Patient Services Administrator

Information:

This job is now closed

Job summary

PART TIME POST

The Obs & Gynae Admin Team in Winchester are looking for a Patient Services Administrator to join them .

As a key part of the Obs & Gynae Admin team, the successful candidate will have excellent customer service skills, a strong attention to detail and the ability to work well as part of a busy and friendly team.

Main duties of the job

This role involves being the first point of contact for patients, visitors and colleagues and therefore setting a welcoming and professional tone key.

There are a number of daily tasks involved in this role, including greeting and checking in patients at the reception desk, answering patient enquiries over the phone, by email and in person and processing referrals and appointment bookings.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Details

Date posted

22 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per Annum - Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-FCSS4474-B

Job locations

Royal Hampshire County Hospital, Winchester

Romsey Road

Winchester

SO225DG


Job description

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Job description

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training and Qualifications

Essential

  • Good standard of education with 5 A-C at GCSE level, including English Language or equivalent qualification
  • oEvidence of further education

Desirable

  • IT, administration or customer service qualification

Experience and Knowledge

Essential

  • Experience of working in a busy customer focused environment.
  • Knowledge and experience of a wide range of administrative procedures and proven implementation capability. At least one year of experience working in an administrative role.
  • Experience working with the NHS or other public sector organisations.

Desirable

  • Experience of using hospital booking and other IT systems (e.g. Patient Centre, CRIS, Viewpoint, PHS, ERS, Transport System, EPR, Badgernet and other IT systems)

Skills and Ability

Essential

  • Effective verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers
  • Excellent organisational skills
  • Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
  • Experience of handling difficult situations
Person Specification

Training and Qualifications

Essential

  • Good standard of education with 5 A-C at GCSE level, including English Language or equivalent qualification
  • oEvidence of further education

Desirable

  • IT, administration or customer service qualification

Experience and Knowledge

Essential

  • Experience of working in a busy customer focused environment.
  • Knowledge and experience of a wide range of administrative procedures and proven implementation capability. At least one year of experience working in an administrative role.
  • Experience working with the NHS or other public sector organisations.

Desirable

  • Experience of using hospital booking and other IT systems (e.g. Patient Centre, CRIS, Viewpoint, PHS, ERS, Transport System, EPR, Badgernet and other IT systems)

Skills and Ability

Essential

  • Effective verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers
  • Excellent organisational skills
  • Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
  • Experience of handling difficult situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Royal Hampshire County Hospital, Winchester

Romsey Road

Winchester

SO225DG


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Royal Hampshire County Hospital, Winchester

Romsey Road

Winchester

SO225DG


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Lead and Validator for Women’s Health

Jacopo Brancatelli

Jacopo.brancatelli@hhft.nhs.uk

07876398771

Details

Date posted

22 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per Annum - Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

251-FCSS4474-B

Job locations

Royal Hampshire County Hospital, Winchester

Romsey Road

Winchester

SO225DG


Supporting documents

Privacy notice

Hampshire Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)