Private Patients Enquiries & Marketing Administrator

Hampshire Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to appoint a Enquiries & Marketing Administrator to work within our fantastic team at the Candover Clinic, Private Patients Unit.

You will be a crucial team member and your role will be pivotal in ensuring the smooth running and efficient day to day organisation of private patient enquiries within the Private Patients Departments.

This job is based at BNHH in a hybrid/remote working model.

Main duties of the job

You will act as first point of contact to provide and manage an efficient and effective enquiry line for prospective service users, patients, Consultants, GP's and all other professional bodies.

You will provide full administration support to the marketing team.

You will be responsible for receiving all patient queries, written or verbal. Responding and resolving such queries ensuring patients' needs are met, escalating within agreed protocols as required.

About us

Our service is owned and operated by Hampshire Hospitals NHS Foundation Trust. Candover Clinic is an investment that provides additional funding to support NHS services within Hampshire Hospitals Foundation Trust.

Date posted

05 July 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£20,330 to £21,777 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

251-PP5901-AM

Job locations

BNHH

Basingstoke

RG24 9NA


Job description

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Job description

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training & Qualifications

Essential

  • NVQ Level 3 qualified, or able to demonstrate equivalent experience in an office / administration environment.

Training & Qualifications

Essential

  • High level of experience in Microsoft Word, Excel, Powerpoint

Training & Qualfications

Essential

  • Experience of working in a customer focussed administration / office environment.

Experience & Knowledge

Desirable

  • Experience of working in Private Medical Practice in a customer focussed environment
  • Experience of working within the medical, NHS or public sector.
  • Experience of Adobe Indesign, Premiere Pro, Photoshop
Person Specification

Training & Qualifications

Essential

  • NVQ Level 3 qualified, or able to demonstrate equivalent experience in an office / administration environment.

Training & Qualifications

Essential

  • High level of experience in Microsoft Word, Excel, Powerpoint

Training & Qualfications

Essential

  • Experience of working in a customer focussed administration / office environment.

Experience & Knowledge

Desirable

  • Experience of working in Private Medical Practice in a customer focussed environment
  • Experience of working within the medical, NHS or public sector.
  • Experience of Adobe Indesign, Premiere Pro, Photoshop

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

BNHH

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

BNHH

Basingstoke

RG24 9NA


Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Steph Wearing/Tina Morgan

info.candover@hhft.nhs.uk

01256315010

Date posted

05 July 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£20,330 to £21,777 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

251-PP5901-AM

Job locations

BNHH

Basingstoke

RG24 9NA


Supporting documents