Job summary
The post holder will work as part of the Planned Care secretarial group providing typing and general administrative services to the Directorate, in support of the work of consultants and other clinical staff in providing a high standard of patient care. As part of an administrative and secretarial team you will work towards Department, Directorate and Trust performance and quality targets.
This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements this role is not eligible for sponsorship, and it is not possible for the Trust to sponsor applicants for a visa for this role
Main duties of the job
The following is not an exhaustive list but provides an indication of the core tasks:
- Type on a daily basis clinic letters, general letters, discharges and other patient related documentation. Ensuring that all work leaving the department is of the highest quality in terms of presentation and layout, and is despatched within agreed timescales.
- Responsible for managing the Straight to Test Tracker as part of a job share. Escalating to Operational Managers if patient's 2ww appointments aren't booked or if they are booked outside of target.
- Delivering the 2ww Referral paperwork for Triage to the consultants on a daily basis as part of a job share.
- Ensuring the Choose and Book patient's referrals are received by the consultants to Triage on a regular basis as part of a job share.
- Providing support to secretarial group and Management to ensure Consultant Reviews are actioned in a timely manner.
- File tests and loose histories regularly as appropriate.
About us
"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."
Job description
Job responsibilities
- Type letters and reports as required within agreed timescales for any of the specialties within the Planned Care Directorate subject to training.
- Retrieve, log and return casenotes/medical records, keeping these in accordance with Trust policy.
- Communicate efficiently and professionally with colleagues, clinicians, other Trust personnel, and external agencies at all levels, promoting a positive image of the Trust at all times.
- Maintain a working knowledge of hospital systems so that enquiries can be dealt with efficiently and appropriately.
Very occasionally, take and provide minutes of meeting as required.
- Participate in team meetings, audits and reviews as instructed by Team Leader in order to generate ideas for service improvement.
- Use own initiative when dealing with enquiries, ensuring all local procedures and Trust procedures and policies are adhered to, and enquiries are dealt with promptly and courteously. Be responsible for actions and outcomes of enquiries.
- Responsible for working within safe systems of work, especially in terms of handling patient case notes.
- Comply with all statutory regulations, procedures, Trust standing orders, standing financial instructions and Trust policies in general.
This job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Job description
Job responsibilities
- Type letters and reports as required within agreed timescales for any of the specialties within the Planned Care Directorate subject to training.
- Retrieve, log and return casenotes/medical records, keeping these in accordance with Trust policy.
- Communicate efficiently and professionally with colleagues, clinicians, other Trust personnel, and external agencies at all levels, promoting a positive image of the Trust at all times.
- Maintain a working knowledge of hospital systems so that enquiries can be dealt with efficiently and appropriately.
Very occasionally, take and provide minutes of meeting as required.
- Participate in team meetings, audits and reviews as instructed by Team Leader in order to generate ideas for service improvement.
- Use own initiative when dealing with enquiries, ensuring all local procedures and Trust procedures and policies are adhered to, and enquiries are dealt with promptly and courteously. Be responsible for actions and outcomes of enquiries.
- Responsible for working within safe systems of work, especially in terms of handling patient case notes.
- Comply with all statutory regulations, procedures, Trust standing orders, standing financial instructions and Trust policies in general.
This job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Person Specification
Qualifications
Essential
- Educated to GCSE Grade C in English (or equivalent qualification)
- Additional Evidence of good basic education to GCE/GCSE standard
- RSA II or equivalent in secretarial skills and typing
- Demonstrable working knowledge of Microsoft packages (esp. Word and Outlook)
- Willingness to actively seek personal development and training
Desirable
- Certificate in Medical Terminology
- RSAII
- BSMSA qualification
- Evidence of Continuing Professional Development
Experience
Essential
- Experience of secretarial work
- Knowledge of medical terminology
- Experience of working within an office environment
- Ability to prioritise workload.
- Maintenance of computerised files
- Demonstrable experience of providing customer care
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE Grade C in English (or equivalent qualification)
- Additional Evidence of good basic education to GCE/GCSE standard
- RSA II or equivalent in secretarial skills and typing
- Demonstrable working knowledge of Microsoft packages (esp. Word and Outlook)
- Willingness to actively seek personal development and training
Desirable
- Certificate in Medical Terminology
- RSAII
- BSMSA qualification
- Evidence of Continuing Professional Development
Experience
Essential
- Experience of secretarial work
- Knowledge of medical terminology
- Experience of working within an office environment
- Ability to prioritise workload.
- Maintenance of computerised files
- Demonstrable experience of providing customer care
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
