Great Western Hospitals NHS Foundation Trust

Apprentice Customer Service Support (Physio)

The closing date is 24 September 2025

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Job summary

Kickstart Your Career with the NHS! Become an Apprentice Administrator at Great Western Hospitals

Are you ready to take your first step into a rewarding career in healthcare administration? The Physiotherapy Administration Team at Great Western Hospitals is on the lookout for a motivated, enthusiastic individual to join our Apprenticeship Programme as an Apprentice Administrator.

What's in it for you?

  • Hands-on experience in a dynamic, public-facing NHS roleSupport from experienced managers, training providers, and a dedicated apprenticeship team
  • A structured learning pathway leading to a Customer Service Level 2 qualification
  • Time set aside for off-the-job study and personal development
  • A friendly, inclusive working environment where your growth is our priority

As part of this exciting opportunity, you'll learn the ropes of administration, contribute meaningfully to your team, and gain invaluable skills that will set you up for future success--all while making a real difference in the lives of patients and staff.

Whether you're just starting out or looking for a fresh direction, this apprenticeship is your launchpad into the world of healthcare.

Main duties of the job

Are you organised, detail-oriented, and ready to kickstart your career in a professional environment? We're looking for a proactive individual to join our Administration Team, where you'll play a vital role in keeping operations running smoothly

  • Carrying out essential admin and clerical tasks with efficiency and accuracy
  • Handling sensitive information with the utmost confidentiality
  • Performing data input, extraction, photocopying, faxing, filing, and typing duties
  • Maintaining digital and physical filing systems in line with organisational policies.This is more than just a desk job--it's your chance to gain hands-on experience, contribute to a dynamic team, and develop valuable skills in a supportive workplace.This is more than just a desk job--it's your chance to gain hands-on experience, contribute to a dynamic team, and develop valuable skills in a supportive workplace

About us

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Details

Date posted

17 September 2025

Pay scheme

Other

Salary

£14,762 a year per annum pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

249-7318400

Job locations

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB


Job description

Job responsibilities

To provide under supervision and following appropriate training an efficient and effective clerical and administrative support service to the organisation's team in accordance with relevant policies and procedures.

Please see attached the full Job Description

Job description

Job responsibilities

To provide under supervision and following appropriate training an efficient and effective clerical and administrative support service to the organisation's team in accordance with relevant policies and procedures.

Please see attached the full Job Description

Person Specification

Qualifications

Essential

  • 4 GCSE's grade A*- D / 3-9 including Maths and English
  • Ability to meet Level 1 literacy at selection
  • Committed to the completion of the apprenticeship qualification
  • Ability to meet entry Level 3 Numeracy at selection

Experience

Essential

  • Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
  • Some understanding of the apprenticeship role

Desirable

  • Experience of team working
Person Specification

Qualifications

Essential

  • 4 GCSE's grade A*- D / 3-9 including Maths and English
  • Ability to meet Level 1 literacy at selection
  • Committed to the completion of the apprenticeship qualification
  • Ability to meet entry Level 3 Numeracy at selection

Experience

Essential

  • Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
  • Some understanding of the apprenticeship role

Desirable

  • Experience of team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB


Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB


Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

MSK Therapy Lead

Karen Hawkins

karen.hawkins15@nhs.net

01793605093

Details

Date posted

17 September 2025

Pay scheme

Other

Salary

£14,762 a year per annum pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

249-7318400

Job locations

Great Western Hospital

Marlborough Road

Swindon

SN3 6BB


Supporting documents

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