Great Western Hospitals NHS Foundation Trust

Senior Discharge Flow Coordinator

The closing date is 28 September 2025

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Job summary

The Senior Discharge Flow Coordinator will work alongside the Matron of Clinical Operations and Patient Flow to achieve effective discharge processes in the management of simple and complex cases. They willwork independently but under the supervision of the Matron and Head of Clinical Operations by liaising with ward managers, multi-disciplinary teams (MDT), clinical teams, and system wide stakeholders to facilitatesafe, effective patient discharges.

Main duties of the job

  • Takes a lead role in the discharge process to ensure the safe, timely discharge of patients, building competence and confidence and promoting a culture of prevention and early intervention with all staff.
  • To ensure discharge pathways and processes are monitored and unsatisfactory outcomes are investigated appropriately. This will include the review of complaints, datix and patient experiencefeedback.
  • Proactively supports staff to effectively manage patient flow delays, supporting the trusts work program to reduce incidence of stranded patients delayed transfers of care.
  • Follows agreed escalation processes for complex cases helping to avoid or resolve conflict if required.
  • Develops effective links and relationships with relevant professional partners to ensure as seamless a service as possible

About us

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Details

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

249-7344409-2

Job locations

Great Western Hospital

Swindon

SN3 6BB


Job description

Job responsibilities

  • Has the knowledge and skills to deliver best practice when planning safe and timely transfer of care, toachieve best outcomes for patients, reduce length of stay and optimise bed usage.
  • In conjunction with the Matron and Head of Clinical Operations, tracks, assesses and monitors patient length of stay, delayed transfers of care/stranded patients and process related issues, maintaining accurate reports in accordance with strict national deadlines and liaising with service representatives asrequired.
  • Establishes key links with all members of the multidisciplinary team and facilitate the development of discharge planning expertise.
  • To ensure stakeholders are consulted and patient experience and feedback contributes to the development of the service.
  • Arrange multidisciplinary team meetings (MDT), chairing when appropriate to, and maintain precise documentation of professional meetings following correct governance procedures.

Please see the attached job description for full information

Job description

Job responsibilities

  • Has the knowledge and skills to deliver best practice when planning safe and timely transfer of care, toachieve best outcomes for patients, reduce length of stay and optimise bed usage.
  • In conjunction with the Matron and Head of Clinical Operations, tracks, assesses and monitors patient length of stay, delayed transfers of care/stranded patients and process related issues, maintaining accurate reports in accordance with strict national deadlines and liaising with service representatives asrequired.
  • Establishes key links with all members of the multidisciplinary team and facilitate the development of discharge planning expertise.
  • To ensure stakeholders are consulted and patient experience and feedback contributes to the development of the service.
  • Arrange multidisciplinary team meetings (MDT), chairing when appropriate to, and maintain precise documentation of professional meetings following correct governance procedures.

Please see the attached job description for full information

Person Specification

Education

Essential

  • Registered Nurse (Active NMC Registration)
  • Educated to Post Graduate Diploma or above level qualification or equivalent experience of advanced practise
  • Evidence of continued personal and professional development

Experience

Essential

  • Experienced registered nurse
  • In depth experience of leading and managing teams of nursing staff across different levels
  • Significant experience of working in a multidisciplinary environment with a range of health professionals
  • Evidence of leadership and management development
Person Specification

Education

Essential

  • Registered Nurse (Active NMC Registration)
  • Educated to Post Graduate Diploma or above level qualification or equivalent experience of advanced practise
  • Evidence of continued personal and professional development

Experience

Essential

  • Experienced registered nurse
  • In depth experience of leading and managing teams of nursing staff across different levels
  • Significant experience of working in a multidisciplinary environment with a range of health professionals
  • Evidence of leadership and management development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Swindon

SN3 6BB


Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital

Swindon

SN3 6BB


Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Head of Patient Flow

Rachel Palfreeman

rachel.palfreeman@nhs.net

01793607420

Details

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

249-7344409-2

Job locations

Great Western Hospital

Swindon

SN3 6BB


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