Great Western Hospitals NHS Foundation Trust

Band 2 Administrator (Mats)

The closing date is 19 August 2025

Job summary

We are looking for an administrator to help manage our Mats service.

To be the first point of contact for all patients receiving physiotherapy MATS appointments and to provide support to the Physiotherapy team with efficient organisation of the service.

To process, and complete all administration tasks for appointments on ERS for all staff in the Mats department and to co-ordinate all relevant administration activities within the department, including booking, outcomes and onward referrals.

You will need knowledge and a good understanding of careflow and ERS processes.

Main duties of the job

To provide and receive routine information, orally, by telephone, in writing and electronically, to inform therapists, patients, carers and other health professionals, occasionally where there are barriers to communication, e.g. Language difficulties, deafness and anxious patients.
To provide appointments for patients at suitable times for the therapists and patients.
To work regularly on the computerised administration system and ERS.

About us

Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

249-7266034

Job locations

Physiotherapy Department, GWH

Marlborough Road

Swindon

SN4 0AE

Job description

Job responsibilities

1. To provide routine reception duties to the outpatients attending for treatment at The Great Western Hospital,

2. To register patients on the computerised administration system - this will require basic training and update records when required including monitoring of RTT.

3. To monitor waiting lists and ensure equality of waiting times across specialities within outpatients and across other sites.

4. To organise and manage the appointment systems for mats service, maximising the use of all time slots.

5. To manage the appointments for GP practice-based sessions if required.

6. To liaise with ward staff, GPs and other therapists to arrange appointments at suitable times, e.g. on discharge from wards.

Please see full Job description and person specification attached.

Job description

Job responsibilities

1. To provide routine reception duties to the outpatients attending for treatment at The Great Western Hospital,

2. To register patients on the computerised administration system - this will require basic training and update records when required including monitoring of RTT.

3. To monitor waiting lists and ensure equality of waiting times across specialities within outpatients and across other sites.

4. To organise and manage the appointment systems for mats service, maximising the use of all time slots.

5. To manage the appointments for GP practice-based sessions if required.

6. To liaise with ward staff, GPs and other therapists to arrange appointments at suitable times, e.g. on discharge from wards.

Please see full Job description and person specification attached.

Person Specification

Education

Essential

Minimum of GCSE's in English and Maths or equivalent qualifications

Desirable

IT training
Knowledge of MS Office

Experience

Essential

Experience of working with administrative systems including careflow
Experience of working with the public

Desirable

Previous reception experience
Previous experience of hospital-based work
Working knowledge of ESR

Person Specification

Education

Essential

Minimum of GCSE's in English and Maths or equivalent qualifications

Desirable

IT training
Knowledge of MS Office

Experience

Essential

Experience of working with administrative systems including careflow
Experience of working with the public

Desirable

Previous reception experience
Previous experience of hospital-based work
Working knowledge of ESR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Physiotherapy Department, GWH

Marlborough Road

Swindon

SN4 0AE

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Physiotherapy Department, GWH

Marlborough Road

Swindon

SN4 0AE

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)