Job summary
Beech ward has an exciting opportunity available for an efficient and motivated person to join our team as our ward clerk. The successful applicants must demonstrate good interpersonal and IT skills.
Knowledge of the NHS computer systems would be advantageous; however, training will be available for the successful candidates. Your role will include the provision of administrative support to the nurses within a busy unit as well as the Early Pregnancy Unit/Emergency Gynaecology unit
We are seeking a team player who is able to work under pressure and prioritize their own workload, whilst responding to the needs of the department.
Shift times times will be ideally 09:00 to 17: 00. Monday to Friday
Main duties of the job
The Ward Clerk will undertake data inputting and administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to work without close supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with Medical Records, Secretarial staff as well as the clinical staff, is vital. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service to meet the needs of the patient and the business.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
ServiceWe will put our patients first
TeamworkWe will work together
AmbitionWe will aspire to provide the best service
RespectWe will act with integrity
Job description
Job responsibilities
The Ward Clerk will provide a comprehensive administrative service to Beech ward and EPU/EGU Unit .They will participate in creating a welcoming and friendly environment for patients and their families, and provide excellent customer service.
1. Support ward staff by undertaking administration duties.
2. Answer the intercom and welcome visitors to the department.
3. Act as a contact point for the ward for patients relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
4. Ensure telephone calls are responded to in a pleasant manner.
5. Refer all telephone calls in relation to clinical matters to the nurses.
Please see attached JD for full details.
Job description
Job responsibilities
The Ward Clerk will provide a comprehensive administrative service to Beech ward and EPU/EGU Unit .They will participate in creating a welcoming and friendly environment for patients and their families, and provide excellent customer service.
1. Support ward staff by undertaking administration duties.
2. Answer the intercom and welcome visitors to the department.
3. Act as a contact point for the ward for patients relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
4. Ensure telephone calls are responded to in a pleasant manner.
5. Refer all telephone calls in relation to clinical matters to the nurses.
Please see attached JD for full details.
Person Specification
Experience
Essential
- Recent experience in a customer focussed environment
- In-depth administration
- Working knowledge of data protection and confidentiality
- Working to tight and conflicting deadlines
Desirable
- Experience within a Maternity Health Care environment
Skills
Essential
- Ability to multi-task and deal with non-routine situations
- Experience of dealing with people in sensitive situations
- Calm under pressure
- Ability to organise /prioritise own workload
- Ability to work within a busy clinical work area managing stresses effectively
Person Specification
Experience
Essential
- Recent experience in a customer focussed environment
- In-depth administration
- Working knowledge of data protection and confidentiality
- Working to tight and conflicting deadlines
Desirable
- Experience within a Maternity Health Care environment
Skills
Essential
- Ability to multi-task and deal with non-routine situations
- Experience of dealing with people in sensitive situations
- Calm under pressure
- Ability to organise /prioritise own workload
- Ability to work within a busy clinical work area managing stresses effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
