Great Western Hospitals NHS Foundation Trust

Senior Health Care Support Worker

The closing date is 20 July 2025

Job summary

We are looking for an enthusiastic and motivated Band 3 Healthcare support worker to join our team. The successful candidate will be involved in enhancing the patient's pathway from referral to treatment through the Ear Nose & Throat (ENT) Outpatient department.

You will work closely with the nursing and multidisciplinary team to ensure a high standard of care is delivered to the patients with a wide range of ENT conditions. The role may include assisting with procedures, undertaking observations and clinic management using Careflow.

You will be given the opportunity to learn about the speciality within a safe environment and have the support of nursing colleagues, clinicians, and Consultants.

You will need to be:

Hard working and reliable

Work calmly under pressure

Good Team player

Willing to develop skills to support the patient's pathway from referral to treatment

Main duties of the job

A Senior Health Care Support Worker (SHCSW) is a core member of the team delivering direct care to patients and supporting registered practitioners to deliver high quality, compassionate health care to peoplein accordance with assessed needs and a care plan. You will carry out a range of clinical and non-clinical healthcae, or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner, in accordance with the Trust values.There will be opportunities to develop your knowledge and skills, specific to your needs. Training will be provided to ensure you have the required core skills and skills set specific to your area of work. You will alsobe supported to obtain your care certificate if you do not have this qualification.

About us

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Details

Date posted

17 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

249-7283573

Job locations

ENT OPD

Great Western Hospital

Swindon

SN3 6BB


Job description

Job responsibilities

  • Obtain consent prior to giving care in accordance with Trust policies.
  • Duties are delegated to you in line with care plans
  • Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility
  • To carry out a range of clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate,glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs, always ensuring delivery of high-quality patient care. NB: this list is not exhaustive and will vary depending on area of work.
  • Extended skills in ENT to support patient pathway with minimal / no supervision once competency achieved to include taking blood samples (Venepuncture) Cleaning of Nasoendoscope using the Tristel 3wipes system once trained and met competency.
  • Participate in patient assessment providing high quality holistic patient care and escalating concernsabout patients to other clinical staff

Please see the attached job description for full information

Job description

Job responsibilities

  • Obtain consent prior to giving care in accordance with Trust policies.
  • Duties are delegated to you in line with care plans
  • Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility
  • To carry out a range of clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate,glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs, always ensuring delivery of high-quality patient care. NB: this list is not exhaustive and will vary depending on area of work.
  • Extended skills in ENT to support patient pathway with minimal / no supervision once competency achieved to include taking blood samples (Venepuncture) Cleaning of Nasoendoscope using the Tristel 3wipes system once trained and met competency.
  • Participate in patient assessment providing high quality holistic patient care and escalating concernsabout patients to other clinical staff

Please see the attached job description for full information

Person Specification

Education

Essential

  • Care certificate - Achieved at GWH
  • Level 3 (SCQF - 6): - City and Guilds 3
  • NVQ 3 qualifications
  • Level 2 Functional Skills in English and Math's or equivalent

Desirable

  • Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
  • BTEC National Diploma

Experience

Essential

  • Evidence of ability to work as a member of a team
  • Prior experience as a Healthcare support worker in a hospital setting
Person Specification

Education

Essential

  • Care certificate - Achieved at GWH
  • Level 3 (SCQF - 6): - City and Guilds 3
  • NVQ 3 qualifications
  • Level 2 Functional Skills in English and Math's or equivalent

Desirable

  • Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
  • BTEC National Diploma

Experience

Essential

  • Evidence of ability to work as a member of a team
  • Prior experience as a Healthcare support worker in a hospital setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

ENT OPD

Great Western Hospital

Swindon

SN3 6BB


Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

ENT OPD

Great Western Hospital

Swindon

SN3 6BB


Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Sister

Jessica Mason

jessica.mason1@nhs.net

01793604872

Details

Date posted

17 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

249-7283573

Job locations

ENT OPD

Great Western Hospital

Swindon

SN3 6BB


Supporting documents

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