Job summary
***Previous applicants need not apply***
Patient Coordinator Band 3 36 hours per week - 12 hour shifts, days and nights An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the antenatal / post natal ward. The successful applicants must demonstrate good interpersonal and IT skills.
Knowledge of the NHS computer systems would be advantageous; however, training will be available for the successful candidates. Your role will include the provision of administrative support to the midwives within a very busy unit.
We are seeking a team player who is able to work under pressure and prioritize their own workload, whilst responding to the needs of the department. The successful candidate will be expected to work as part of a rota including weekends and public holidays.
Shift times include the following 07.15-20.00 and 19.15-08.00 . The successful applicant must be able to work flexibly to cover any of these shift times.
Please contact gwh.hazelwardmanager@nhs.net if you require any further information.
Main duties of the job
The Patient Coordinator will provide a comprehensive administrative service to Delivery Suite staff, as well as Hazel Ward and the White Horse Birth Centre when required. They will participate in creating a welcoming and friendly environment for women and their partners in Delivery Suite and Hazel Ward and provide excellent customer service, often in sensitive situations.
- Support ward staff by undertaking administration duties on Delivery Suite/Hazel Ward.
- Answer the security telephone and welcome clients to the department, check personal details are correct, escort to a room, as advised by the midwife.
- Act as a contact point for the ward for patient's relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
- Ensure telephone calls are responded to in a pleasant manner.
- Refer all telephone calls in relation to clinical matters to the midwife and document on Medway.
- Assist in coordinating the booking of bank midwives where appropriate.
- Liaise with other department/wards as appropriate.
About us
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
ServiceWe will put our patients first
TeamworkWe will work together
AmbitionWe will aspire to provide the best service
RespectWe will act with integrity
Job description
Job responsibilities
- Review incoming correspondence and take action as agreed with the co-ordinating midwife.
- Ensure patients records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required.
- Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner.
- Ensure patients discharge summaries are prepared for the midwife to complete as part of the patients discharge process.
- Despatch relevant discharge summaries to GP surgeries, Child Health and Clinical Coding in a timely manner.
- Complete and keep up to date daily ward listings, computer system and communication boar.
- Order non-stock items and stationery as required.
- Sort incoming mail, re-direct as necessary.
- Type correspondence as required by senior midwives.
- Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife.
- Report and complete works request book for all maintenance and repairs, and expedite where necessary.
- Maintain the tidiness of the main reception desk station and notice boards.
Full duties can be found on the attached JD.
Job description
Job responsibilities
- Review incoming correspondence and take action as agreed with the co-ordinating midwife.
- Ensure patients records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required.
- Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner.
- Ensure patients discharge summaries are prepared for the midwife to complete as part of the patients discharge process.
- Despatch relevant discharge summaries to GP surgeries, Child Health and Clinical Coding in a timely manner.
- Complete and keep up to date daily ward listings, computer system and communication boar.
- Order non-stock items and stationery as required.
- Sort incoming mail, re-direct as necessary.
- Type correspondence as required by senior midwives.
- Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife.
- Report and complete works request book for all maintenance and repairs, and expedite where necessary.
- Maintain the tidiness of the main reception desk station and notice boards.
Full duties can be found on the attached JD.
Person Specification
Qualifications
Essential
- NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
Desirable
Experience
Essential
- Recent experience in a customer focused environment
- In-depth administration
- Working knowledge of data protection and confidentiality
- Working to tight and conflicting deadlines
Desirable
- Experience within a Maternity Health Care environment
Skills
Essential
- Good IT and keyboard skills ? Good telephone manner ? Ability to multi-task and deal with non-routine situations ? Experience of dealing with people in sensitive situations ? Calm under pressure ? Flexible approach to providing support to own team and others ? Ability to demonstrate effective communication skills (verbal/written/telephone/IT) ? Ability to organise /prioritise own workload ? Ability to work to a deadline ? Good interpersonal skills ? Ability to work within a busy clinical work area managing stresses effectively
Person Specification
Qualifications
Essential
- NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
Desirable
Experience
Essential
- Recent experience in a customer focused environment
- In-depth administration
- Working knowledge of data protection and confidentiality
- Working to tight and conflicting deadlines
Desirable
- Experience within a Maternity Health Care environment
Skills
Essential
- Good IT and keyboard skills ? Good telephone manner ? Ability to multi-task and deal with non-routine situations ? Experience of dealing with people in sensitive situations ? Calm under pressure ? Flexible approach to providing support to own team and others ? Ability to demonstrate effective communication skills (verbal/written/telephone/IT) ? Ability to organise /prioritise own workload ? Ability to work to a deadline ? Good interpersonal skills ? Ability to work within a busy clinical work area managing stresses effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
