Job summary
We are seeking to recruit a full time Patient Co-Ordinator to join our new team on Kingfisher ward here at the Great Western Hospital.
The Patient Co-ordinator will create a welcoming first point of contact for patients, their families and visitors accessing Kingfisher ward. They will undertake clerical work and provide reception duties for the ward as per standard systems and processes in order to support effective patient flow. They will need to work without direct supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with a range of other administrative staff as well as the medical and nursing team is vital. The post demands the ability to communicate at all levels with patients, relatives andmedical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families.
Main duties of the job
1. To staff the Ward reception, creating a welcoming professional focal point of the ward for patients families and visitors as well as colleagues, answering the telephone, dealing with queries, transferring calls and taking messages when needed.
2. To enable the patients, their families and visitors to enter and leave the ward promptly.
3. To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge, referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded, as per Trust policy, case note maintenance, filing paperwork/loose history and liaising with Health Records.
4. Ensure admission and discharge book is kept up to date and accurate.
5. Ensure inbox is kept updated in real time via Medway.
6. Support staff working in Kingfisher Ward.
7. Update on duty board.
8. Ensure daily ward list has been completed and accurate.
About us
"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."
Job description
Job responsibilities
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Full duties can be found on the attached JD.
Job description
Job responsibilities
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Full duties can be found on the attached JD.
Person Specification
Skills
Essential
- Keyboard skills and an aptitude to use IT systems
- Good telephone manner
- Ability to multitask and deal with non-routine situations
- Ability to communicate effectively at all levels
- Experience with dealing with people in sensitive situations
Qualifications
Essential
- Educated to GCSE level in English and Maths or overseas equivalent grade D or above
Desirable
- NVQ level 2 in Customer Services / Business Administration / Team Leading
Experience
Essential
- Recent experience in customer focussed environment
- In-depth IT and Admin skills
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting priorities
Desirable
- Working knowledge of data protection and confidentiality
- Knowledge of Medical Terminology
- To have previously work in a medical, health or social care environment
Person Specification
Skills
Essential
- Keyboard skills and an aptitude to use IT systems
- Good telephone manner
- Ability to multitask and deal with non-routine situations
- Ability to communicate effectively at all levels
- Experience with dealing with people in sensitive situations
Qualifications
Essential
- Educated to GCSE level in English and Maths or overseas equivalent grade D or above
Desirable
- NVQ level 2 in Customer Services / Business Administration / Team Leading
Experience
Essential
- Recent experience in customer focussed environment
- In-depth IT and Admin skills
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting priorities
Desirable
- Working knowledge of data protection and confidentiality
- Knowledge of Medical Terminology
- To have previously work in a medical, health or social care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
