Dental Receptionist

Job description

Job responsibilities

1. Process and administer face to face, written, answer-phone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary liaise with interpreters and other stakeholders.

2. Provide information and advice about dental services and access to NHS dental care for unregistered patients.

3. Obtain personal details from the patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality

4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle and patient payments. Take responsibility for security of monies.

5. Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.

6. Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system.

7. Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries. Liaise with other health care professionals regarding patient care.

8. Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries.

Responsibilities for People or Training

9. Mentoring new staff as required

Other Factors

10. Travel to other sites within the Community Dental Service as required and sometimes at short notice, in case of staff leave of absence,

11. The post holder will be required to carry out the above duties at various locations within Wiltshire and take part in the weekend and Out of Hours Rota

12. This role requires daily use of VDU equipment and SOEL dental appointment data base

13. Ensure safe, tidy and welcoming waiting and reception areas.

14. Provide general clerical support including typing correspondence, mail handling, stock control and photocopying. Maintain appropriate records, registry systems (including postal), and file correspondence and clinical records including radiographs, ensuring compliance with the agreed record keeping systems of the Trust.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent training and experience

Desirable

• RSA Intermediate or equivalent
• Knowledge of the NHS Dental Rules and Regulations

Experience

Essential

• Significant experience of general office work
• Experience of operating a cash handling system
• Experience of Health and Safety practice relative to this post
• Understanding of personal health and safety responsibilities

Desirable

• Previous experience of Dental Reception work
• Previous experience of working with Dental IT system

Knowledge

Essential

• Able to deal tactfully with sensitive information, empathetically and communicate effectively when there may be barriers to understanding
• Effective IT skills, particularly using Microsoft Office packages and email
• Adaptable to changing circumstances and flexible in approach to working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Swindon Health Centre

Islington Street

Swindon

SN1 2DQ

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)