Job summary
The Great Western Hospitals NHS Foundation Trust are looking to recruit a Performance and Operations Manager overseeing General Medicine and DOPs (Care of Elderly)
The successful candidate with work in collaboration with Clinical Leads, Senior Nurses, Midwifes and operational managers to support with operational functions.
If you would like to find out more about the role please get in touch with James Curtis, Deputy Divisional Director via email james.curtis5@nhs.net.
We look forward to hearing from you!
Main duties of the job
In collaboration with the Clinical Leads, Senior Nurses, Senior Midwives and AGM, the post holder is responsible for all operational functions within the department, supporting the delivery of high-quality, cost-effective provision of services to patients.
The post holder is responsible for resourcing the department with the required capacity to meet all servicedemands.
About us
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job description
Job responsibilities
1. To manage the effectiveness and efficiency of the designated specialties within the Division, ensuring therelevant standards are achieved.
2. To monitor the operational performance of the department, escalating issues where appropriate. Thismay involve the analysis and interpretation of complex facts or situations and may involve the comparisonof a range of options.
3. In collaboration with the Assistant General Manager, ensure all performance indicators and nationalstandards are achieved (e.g. RTT, DM01, Cancer Wait times and Time in ED) to deliver a high quality,effective service, where patient experience and patient safety is central.
4. Compile reports and statistical information in line with the Trusts reporting framework.
5. Provide detailed feedback of performance from a variety of information systems at Trust wide and monthlyperformance meetings.
6. To support with data entry and lead data validation.
7. To lead data quality assurance and manage appropriate databases.
8. To support the demand and capacity modelling process, ensuring all capacity is published 6 weeks inadvance.
9. To liaise with outpatients to ensure full utilisation of clinics and managing capacity.
10. To support the investigation of and response to patient complaints, which may be of a sensitive andcomplex nature.
Please see the attached JD for further details.
Job description
Job responsibilities
1. To manage the effectiveness and efficiency of the designated specialties within the Division, ensuring therelevant standards are achieved.
2. To monitor the operational performance of the department, escalating issues where appropriate. Thismay involve the analysis and interpretation of complex facts or situations and may involve the comparisonof a range of options.
3. In collaboration with the Assistant General Manager, ensure all performance indicators and nationalstandards are achieved (e.g. RTT, DM01, Cancer Wait times and Time in ED) to deliver a high quality,effective service, where patient experience and patient safety is central.
4. Compile reports and statistical information in line with the Trusts reporting framework.
5. Provide detailed feedback of performance from a variety of information systems at Trust wide and monthlyperformance meetings.
6. To support with data entry and lead data validation.
7. To lead data quality assurance and manage appropriate databases.
8. To support the demand and capacity modelling process, ensuring all capacity is published 6 weeks inadvance.
9. To liaise with outpatients to ensure full utilisation of clinics and managing capacity.
10. To support the investigation of and response to patient complaints, which may be of a sensitive andcomplex nature.
Please see the attached JD for further details.
Person Specification
Qualifications
Essential
- Master's Degree or equivalent training and experience.
- Evidence of management development
- Evidence of CPD
Desirable
- Formal project management qualification
Experience
Essential
- Track record of participating and achieving significant changes.
- Operational problem solving.
- Contribution towards service development.
- Knowledge of national key performance indicators.
- Experience of demand and capacity planning.
- Experience of line managing staff
- Experience of working within a busy clinical environment.
Desirable
- Experience of working in Acute NHS Trust.
Skills
Essential
- Good analytical reasoning (verbal and numerical) and sound financial management skills
- Strong communication skills including negotiation and influencing skills
- Able to manage to deadlines and within resources.
- Able to prioritise own workload, delegate appropriately and manage time effectively
Person Specification
Qualifications
Essential
- Master's Degree or equivalent training and experience.
- Evidence of management development
- Evidence of CPD
Desirable
- Formal project management qualification
Experience
Essential
- Track record of participating and achieving significant changes.
- Operational problem solving.
- Contribution towards service development.
- Knowledge of national key performance indicators.
- Experience of demand and capacity planning.
- Experience of line managing staff
- Experience of working within a busy clinical environment.
Desirable
- Experience of working in Acute NHS Trust.
Skills
Essential
- Good analytical reasoning (verbal and numerical) and sound financial management skills
- Strong communication skills including negotiation and influencing skills
- Able to manage to deadlines and within resources.
- Able to prioritise own workload, delegate appropriately and manage time effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
