Job summary
***previous applicants need not apply***
We are looking for friendly and enthusiastic people to join our very busy Gastroenterology secretarial team.
You will be required to undertake all secretarial duties including typing and dealing promptly with general correspondence and answering phone queries professionally, courteously and efficiently.
Providing a comprehensive secretarial service, the role will involve typing clinical letters with extreme accuracy within the agreed Trust wide targets and providing a central point of communication for patients and other healthcare professionals regarding treatments and consultation.
Main duties of the job
The successful candidate will have excellent communication, organisational and prioritisation skills. You will be required to interact with clinicians, patients and other staff colleagues directly and via phone and email, to ensure all requirements are met. GCSE Grade C or above in English and RSA typing or equivalent keyboards skills are also essential as is accuracy and attention to detail. Previous experience of Careflow as well as good IT skills would be beneficial.
Some training will be given but an understanding of medical terminology would be an advantage. The Trust actively encourages personal development and will be committed to supporting you to develop your skills in an environment where new ideas are welcomed and encouraged.
About us
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job description
Job responsibilities
Please see attached job descriptions and person specification for both roles.
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Job description
Job responsibilities
Please see attached job descriptions and person specification for both roles.
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Person Specification
Experience
Essential
- Maintenance of computerised files
- Demonstrable experience of providing customer care to a high standard
Desirable
- Knowledge of security and confidential issues in relation to handling personal information
- Knowledge of medical terminology.
Knowledge and Skills
Essential
- Typing skills
- Ability to communicate effectively and efficiently - verbal and written
- Good communication skills (written, face to face and on the telephone)
- Ability to work effectively, independently and as part of a team.
- Audio transcription
Desirable
- Ability to communicate complex or sensitive information about well being to anxious patients and relatives
Education, Qualifications and Training
Essential
- Educated GCSE (or equivalent) English and Maths
- RSA II or equivalent in secretarial skills and typing.
- Demonstrable working knowledge of Microsoft packages- Word, Excel etc
Desirable
- Certificate in Medical Terminology
- European Computer Driving Licence
- Secretary qualification
- Willingness to actively seek personal development and training.
Other Job-Related Requirements
Essential
- Willing to work in other areas of the Trust or Trust-wide as and when required to do so
Person Specification
Experience
Essential
- Maintenance of computerised files
- Demonstrable experience of providing customer care to a high standard
Desirable
- Knowledge of security and confidential issues in relation to handling personal information
- Knowledge of medical terminology.
Knowledge and Skills
Essential
- Typing skills
- Ability to communicate effectively and efficiently - verbal and written
- Good communication skills (written, face to face and on the telephone)
- Ability to work effectively, independently and as part of a team.
- Audio transcription
Desirable
- Ability to communicate complex or sensitive information about well being to anxious patients and relatives
Education, Qualifications and Training
Essential
- Educated GCSE (or equivalent) English and Maths
- RSA II or equivalent in secretarial skills and typing.
- Demonstrable working knowledge of Microsoft packages- Word, Excel etc
Desirable
- Certificate in Medical Terminology
- European Computer Driving Licence
- Secretary qualification
- Willingness to actively seek personal development and training.
Other Job-Related Requirements
Essential
- Willing to work in other areas of the Trust or Trust-wide as and when required to do so
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
