Job summary
A fantastic opportunity has arisen to appoint an enthusiastic and motivated individual to the post of Pharmacy Assistant - Dispensary at The Great Western Hospital in Swindon.
This dynamic role sees you as the first point of contact for all face to face and telephone enquiries to the Department from healthcare professionals, pharmacy colleagues, patients, carer's, the general public and visitors referring them to the appropriate pharmacy staff as required.
You will facilitate an effective and efficient workflow and communication through the department and assist dispensary staff by coordinating the receipt, logging, prioritisation and collection of prescriptions.
Applicants should have excellent communication & organisational skills; be self-motivated and possess excellent interpersonal skills, be flexible and able to work well in an environment of change and transition. Applicants must also have good computer skills and be able to work well under pressure.
Main duties of the job
The post holder may expected to support the department with medicines related tasks such as ward medicines tops ups and managing medicine waste on an ad hoc basis. Basic knowledge of medicines may be useful but full training and guidance will be given.
An NVQ level 2 in customer care would be an advantage but is not essential, but you will need previous customer service experience. You will be expected to complete certain units of the QCF level 2 in pharmacy services that are relevant to the role. Previous experience of working in a primary care/NHS/pharmacy setting is also desirable.
Please note this vacancy will close as soon as sufficient applications have been received, so please apply as soon as possible if interested.
About us
Just a mile off the M4 (Junction 15), and with a shuttle bus from Swindon town centre and station (every 15 minutes), getting here could not be any easier. The Trust employs over 4,000 staff, with around 80 working within Pharmacy a busy, friendly and forward thinking department. We have a diverse range of staff and undertake various activities to support the care of patients. The hospital is a modern building with excellent facilities both in clinical areas and for staff.
We will expect your values and behaviours to reflect the STAR Values of the organisation:
Service -We will put our patients first
Teamwork -We will work together
Ambition -We will aspire to provide the best service
Respect -We will act with integrity
Job description
Job responsibilities
- Attend to all staff waiting at the pharmacy hatch and deal with their requests in a pleasant and appropriate manner.
- Answer all telephone calls in a timely and prompt manner.
- Insure that all visitors to the department who are external to the Trust read, understand and adhere to the official information provided within the visitors logbook.
- Ensure that all visitors to the department sign the Official visitors logbook.
- Ensure optimum communication via teams or telephone with the wider department team.
- Monitor the dispensary email inbox for external unit requests and print / receive all in-patient and take-home medication requests, entering them onto the prescription tracking system, and passing the work onto the relevant person in a timely manner.
- Prioritising all prescriptions according to their urgency.
- Update information on the prescription tracking system as to the status of prescriptions as required.
- Responsible for ensuring that the prescription tracking system does not exceed our expected turnaround times. Identifying urgent work to an appropriate member of the pharmacy team to enable quick completion and transport to the ward.
- Co-ordinate the packing and sealing of all ward bags ready for the Pharmacy porter collection times, logging them off the prescription tracking system.
Job description
Job responsibilities
- Attend to all staff waiting at the pharmacy hatch and deal with their requests in a pleasant and appropriate manner.
- Answer all telephone calls in a timely and prompt manner.
- Insure that all visitors to the department who are external to the Trust read, understand and adhere to the official information provided within the visitors logbook.
- Ensure that all visitors to the department sign the Official visitors logbook.
- Ensure optimum communication via teams or telephone with the wider department team.
- Monitor the dispensary email inbox for external unit requests and print / receive all in-patient and take-home medication requests, entering them onto the prescription tracking system, and passing the work onto the relevant person in a timely manner.
- Prioritising all prescriptions according to their urgency.
- Update information on the prescription tracking system as to the status of prescriptions as required.
- Responsible for ensuring that the prescription tracking system does not exceed our expected turnaround times. Identifying urgent work to an appropriate member of the pharmacy team to enable quick completion and transport to the ward.
- Co-ordinate the packing and sealing of all ward bags ready for the Pharmacy porter collection times, logging them off the prescription tracking system.
Person Specification
Education / Training
Essential
- Good level of literacy and numeracy e.g. GCSE or equivalent in English and Maths
Desirable
- NVQ level 2 in Customer Services
Previous experience
Essential
- Previous customer service experience
- Working as part of a team in a busy environment
Desirable
- Experience of working in a pharmacy department
- Previous reception work
- Previous experience of working in a primary care/NHS setting
- Experience of training individuals
Knowledge and skills
Essential
- Experience of working with IT systems including Microsoft applications
Desirable
- Knowledge of pharmacy computer systems
- Good understanding of hospital pharmacy
Person Specification
Education / Training
Essential
- Good level of literacy and numeracy e.g. GCSE or equivalent in English and Maths
Desirable
- NVQ level 2 in Customer Services
Previous experience
Essential
- Previous customer service experience
- Working as part of a team in a busy environment
Desirable
- Experience of working in a pharmacy department
- Previous reception work
- Previous experience of working in a primary care/NHS setting
- Experience of training individuals
Knowledge and skills
Essential
- Experience of working with IT systems including Microsoft applications
Desirable
- Knowledge of pharmacy computer systems
- Good understanding of hospital pharmacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
