Job summary
We are seeking a telephonist and booker of pacemaker alerts on careflow to join our team on a fixed term contract for 12 months. This may be extended.
You will provide a telephony and administrative service to the Wiltshire Cardiac Centre Clinical Physiology Department. This will be across the Cardiac, Respiratory and Neurophysiology departments. Accurate inputting of symptomatic information into the dedicated systems is of paramount importance. Following National Health Service guidelines and unit policies to ensure the right patient pathway is adhered to for clients attending for imaging.
Main duties of the job
As a telephonist, you will be the first point of contact for anyone who phones the clinical physiology department and deal with the patients' questions or pass them on to the correct person in the department.People who call might be anxious or upset so as the telephonist, you may have to calm them down or reassure them. Some calls are more urgent so you will need to deal with them in according to the agreed procedures.
Development, Planning and Service Improvement
This will include exchanging written and verbal information with patients, staff and carers' relating to appointments, admissions, and meetings, requires tact.
The role will include contact with:
- All staff groups within the Clinical physiology Team.
- All relevant departments and Secretaries around the trust
- All other relevant administrators
- Other hospital departments.
- General Practitioners.
- Patient, relatives, and carers
About us
"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."
Job description
Job responsibilities
- You will be working within a team including the Clinical physiology administrator supervisor to provide seamless administrative support to the clinical physiology department; this includes Cardiac, Respiratory and Neurophysiology.
- Dealing with difficult, sensitive, and emotional situations on the telephone.
- Taking the majority of telephone calls that come into the clinical physiology department.
- Making sure all diagnostic tests are listed on to Cvis and referrals attached in to patient file.
- You will be required to obtain new pacing information for patient transfers from other hospitals.
- You will be required to transfer patient information when they move areas to the correct hospital.
- You will maintain the CVIS pre-op list, making sure that all patients are listed for the correct device investigation and the correct theatre room is listed for ICD patients. This also includes dealing direct with the MRI department with regards to ICD devices.
- You will also be required to help with the bookings for the Lung Function test & Neurophysiology test.
- You will also share the load of paper referrals within the team- adding them to cvis and attaching the referral to the patient file.
Please see attached JD for full responsibilities
Job description
Job responsibilities
- You will be working within a team including the Clinical physiology administrator supervisor to provide seamless administrative support to the clinical physiology department; this includes Cardiac, Respiratory and Neurophysiology.
- Dealing with difficult, sensitive, and emotional situations on the telephone.
- Taking the majority of telephone calls that come into the clinical physiology department.
- Making sure all diagnostic tests are listed on to Cvis and referrals attached in to patient file.
- You will be required to obtain new pacing information for patient transfers from other hospitals.
- You will be required to transfer patient information when they move areas to the correct hospital.
- You will maintain the CVIS pre-op list, making sure that all patients are listed for the correct device investigation and the correct theatre room is listed for ICD patients. This also includes dealing direct with the MRI department with regards to ICD devices.
- You will also be required to help with the bookings for the Lung Function test & Neurophysiology test.
- You will also share the load of paper referrals within the team- adding them to cvis and attaching the referral to the patient file.
Please see attached JD for full responsibilities
Person Specification
Qualifications
Essential
- NVQ or Equivalent to level 2
- Educated to GSCE level in Mathematics and English to Grade C and above
Desirable
- A Level or higher level of education
- ECDL or equivalent IT skills qualification or working
Experience
Essential
- In depth experience of working in and administrative area
Desirable
- Previous experience in Health service environment
Knowledge
Essential
- Good customer service skills
- Good Computer skills
- Knowledge of appropriate systems eg PAS, CVIS.
Person Specification
Qualifications
Essential
- NVQ or Equivalent to level 2
- Educated to GSCE level in Mathematics and English to Grade C and above
Desirable
- A Level or higher level of education
- ECDL or equivalent IT skills qualification or working
Experience
Essential
- In depth experience of working in and administrative area
Desirable
- Previous experience in Health service environment
Knowledge
Essential
- Good customer service skills
- Good Computer skills
- Knowledge of appropriate systems eg PAS, CVIS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
