Job summary
To provide proactive, comprehensive range of administrative support to the EOL Nursing Team, Community Nursing Teams, NHS@HOME/Virtual Ward Nursing Team, UCR Nursing Team, Phlebotomy, Wheelchairs & Equipment Stores, which will include liaising with other departments and services,responding effectively to enquiries from patients/service users, referrers/ health care professionals, other agencies and the general public. To consistently deliver a patient focused service, to promote good customer service and effective working relationships within the Integrated & Community Care Division. The role will be primarily based at the Orbital offices; however, you will be asked to cover various bases across Swindon when required.
Main duties of the job
- To be responsible for the day to day administrative organisation for the Community Nursing Teams, NHS@HOME/Virtual Ward Nursing Team, UCR Nursing Team, EOL Nursing Team, Phlebotomy, Wheelchairs & Equipment Stores providing general clerical and administrative support including Health Roster oversight for the teams, booking of Bank & Agency when required, booking staff training, supporting the Matron Team with admin processes & diary management where required, answering phones, taking messages, filing, photocopying, scanning, and distribution of post.
- Organise/update staff personnel files.
- Support senior clinicians to arrange 1:1/supervisors and annual appraisals.
- Develop and use appropriate manual and electronic filing systems.
- You will demonstrate high levels of accuracy in documenting various email referrals and processing them appropriately using Systm1, TCES / Pro cloud and other clinical data bases for the services involved whilst always maintaining patient confidentiality
About us
"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."
Job description
Job responsibilities
- To be responsible for processing medical devices for servicing as required. Report equipment issues using established procedures. Monitor repairs and follow up as necessary.
- To maintain agreed stock levels with responsibility for ordering and processing medical devices, uniforms and stationery.
- To provide daily administrative support to Community Nursing Teams, NHS@HOME/Virtual Ward Nursing Team, UCR Nursing Team, EOL Nursing Team, Phlebotomy, Wheelchairs & Equipment Stores Seniors, including making and returning phone calls on their behalf, updating staff attendance records, coordinating expense forms, organising and tracking annual leave, taking minutes at meetings as necessary.
- Supporting the business support advisors during peak times with handling phone calls and referrals from patients, relatives, paramedics, GPs and other health care professionals. This will entail recognizing information given and signposting each individual call/referral to the correct servicefollowing national targets and set criteria.
Please see Job Description for full details of this vacancy.
Job description
Job responsibilities
- To be responsible for processing medical devices for servicing as required. Report equipment issues using established procedures. Monitor repairs and follow up as necessary.
- To maintain agreed stock levels with responsibility for ordering and processing medical devices, uniforms and stationery.
- To provide daily administrative support to Community Nursing Teams, NHS@HOME/Virtual Ward Nursing Team, UCR Nursing Team, EOL Nursing Team, Phlebotomy, Wheelchairs & Equipment Stores Seniors, including making and returning phone calls on their behalf, updating staff attendance records, coordinating expense forms, organising and tracking annual leave, taking minutes at meetings as necessary.
- Supporting the business support advisors during peak times with handling phone calls and referrals from patients, relatives, paramedics, GPs and other health care professionals. This will entail recognizing information given and signposting each individual call/referral to the correct servicefollowing national targets and set criteria.
Please see Job Description for full details of this vacancy.
Person Specification
Education
Essential
- GCSE English and Math's or Equivalent
Desirable
- NVQ 2 or equivalent in Administration
- NVQ 2 in Customer Services
Experience
Essential
- Administration Experience
- Customer Services
Desirable
- Previous NHS Experience
- IT Systems Experience
Knowledge
Essential
- Administration Systems and Processes
- Effective Communication Skills
- Microsoft Applications Experience (Word, Exel, Powerpoint, Outlook)
- Self-Motivated
Desirable
- Medical Terminology
- Able to network and liaise with a wide range of services
Person Specification
Education
Essential
- GCSE English and Math's or Equivalent
Desirable
- NVQ 2 or equivalent in Administration
- NVQ 2 in Customer Services
Experience
Essential
- Administration Experience
- Customer Services
Desirable
- Previous NHS Experience
- IT Systems Experience
Knowledge
Essential
- Administration Systems and Processes
- Effective Communication Skills
- Microsoft Applications Experience (Word, Exel, Powerpoint, Outlook)
- Self-Motivated
Desirable
- Medical Terminology
- Able to network and liaise with a wide range of services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
