Job summary
The Community Diagnostic Centre Team in West Swindon are looking to recruit a Receptionist to provide a comprehensive reception service for the Diagnostic services based in West Swindon Health Centre, focusing on the needs of the patient.
Main duties of the job
To provide reception cover in the reception area at West Swindon Health Centre, receiving patients and tracking their arrival electronically on computerised patient systems. This will include patients visiting multiple diagnostic services, including cardiology, respiratory and ultrasound
About us
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job description
Job responsibilities
To join the Community Diagnostic Centre Team to provide a comprehensive reception service for the Diagnostic services based in West Swindon Health Centre, focusing on the needs of the patient. This requires a sound knowledge of the multiple computerised patient systems. Full training for this will be provided. Excellent front-line customer care skills are essential as this role requires dealing with patients in a highly emotive atmosphere.
For more information about the main responsibilities, please refer to the attached job description
Job description
Job responsibilities
To join the Community Diagnostic Centre Team to provide a comprehensive reception service for the Diagnostic services based in West Swindon Health Centre, focusing on the needs of the patient. This requires a sound knowledge of the multiple computerised patient systems. Full training for this will be provided. Excellent front-line customer care skills are essential as this role requires dealing with patients in a highly emotive atmosphere.
For more information about the main responsibilities, please refer to the attached job description
Person Specification
Education, Qualifications and Training
Essential
- GCSE English (or equivalent)
- Computer/Keyboard Skills
Desirable
- ECDL or equivalent experience
- NVQ Customer Service
Experience
Essential
- Reception experience
- Understanding of the importance of confidentiality
Desirable
- Experience of dealing with people
- Experience of working within a team
Knowledge and Skills
Essential
- A good standard of written and spoken English is required to be able to undertake the relevant duties
- Accuracy to detail and the ability to work under pressure
Desirable
- Ability to communicate complex or sensitive information to anxious patients
Other Job-Related Requirements
Essential
- Willing to work in other areas of the Trust or Trust-wide as and when required to do so.
- Confident approach
- Willingness to learn
Person Specification
Education, Qualifications and Training
Essential
- GCSE English (or equivalent)
- Computer/Keyboard Skills
Desirable
- ECDL or equivalent experience
- NVQ Customer Service
Experience
Essential
- Reception experience
- Understanding of the importance of confidentiality
Desirable
- Experience of dealing with people
- Experience of working within a team
Knowledge and Skills
Essential
- A good standard of written and spoken English is required to be able to undertake the relevant duties
- Accuracy to detail and the ability to work under pressure
Desirable
- Ability to communicate complex or sensitive information to anxious patients
Other Job-Related Requirements
Essential
- Willing to work in other areas of the Trust or Trust-wide as and when required to do so.
- Confident approach
- Willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Western Hospitals NHS Foundation Trust
Address
Community Diagnostic Centre,West Swindon Health Centre
Service Road
Swindon
SN5 7DL
Employer's website
https://www.gwh.nhs.uk/ (Opens in a new tab)
