Job summary
We are looking for someone who has a warm and friendly demeanour , good communication skills and will work in line with the Great Western Hospital NHS Foundation Trust ValuesThe core responsibility of this role is to provide high quality administrative support to the PALS team and to speak with patients , carers and members of the public in professional and empathic way.
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
Main duties of the job
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant
o To provide high quality administrative support to the PALS teamo To work closely with the PALS complaints facilitatorso Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.o Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or written correspondence, within agreed time limits.o Manage and maintain robust and efficient administrationo Draft general correspondenceo Work without supervisiono Ensure workload is managed and prioritised appropriately.o Use of systems such as Datix, Careflow and Microsoft packageso Arrange and take minutes or notes at meetings
About us
Vacancy headerOur STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job description
Job responsibilities
To provide high quality administrative support to the PALS team To work closely with the PALS complaints facilitators Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or written correspondence, within agreed time limits. Manage and maintain robust and efficient administration Draft general correspondence Work without supervision Ensure workload is managed and prioritised appropriately. Use of systems such as Datix, Careflow and Microsoft packages Arrange and take minutes or notes at meetings
Job description
Job responsibilities
To provide high quality administrative support to the PALS team To work closely with the PALS complaints facilitators Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or written correspondence, within agreed time limits. Manage and maintain robust and efficient administration Draft general correspondence Work without supervision Ensure workload is managed and prioritised appropriately. Use of systems such as Datix, Careflow and Microsoft packages Arrange and take minutes or notes at meetings
Person Specification
Qualifications
Essential
- Educated to NVQ Level 3 or equivalent training and experience
- Conflict Resolution
- Customer Service Experience
Desirable
- ECDL (European Computer Driving Licence)
- PALS/Complaints Experience
Experience
Essential
- Experience with talking to the public and able to resolve concerns/complaints on the spot.
- Dealing with a wide variety of people at all levels.
- Awareness of the principles of good and effective communication.
Desirable
Person Specification
Qualifications
Essential
- Educated to NVQ Level 3 or equivalent training and experience
- Conflict Resolution
- Customer Service Experience
Desirable
- ECDL (European Computer Driving Licence)
- PALS/Complaints Experience
Experience
Essential
- Experience with talking to the public and able to resolve concerns/complaints on the spot.
- Dealing with a wide variety of people at all levels.
- Awareness of the principles of good and effective communication.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
