Job summary
Reporting directly to the Radiology Administration Manager, this role will provide direct support to the patient pathways through accurate and effective booking of diagnostic tests.
You will have experience of working within a busy administrative team that involves regular interactions with the public. As part of our tight knit team, you will also be in close contact with our Radiographers and Consultant Radiologists, supporting them with managing their clinical lists effectively. Although not essential, previous experience of this would be considered an advantage as the management of waiting lists and performance metrics will be a key consideration and expectation of the management of the booking team.
Patient care is at the forefront of everything that we do so the post holder will be expected to maintain high levels of communication with our patients, along with a listening and professional manner to deliver the best and timely service.
You will be expected to have a good understanding of the different radiology modalities that form the core of your role and understand the requirements and dependencies that feed into the booking of these tests. As such, this role is like no other as you will have exposure to a wide range of radiology diagnostics with regular interactions with our clinical teams.
The detail above is not exhaustive and interested candidates are encouraged to read this in conjunction with the Job Description and Person Specification.
Main duties of the job
To join the Radiology Administration Team in providing a comprehensive administration and appointment booking service in the Radiology Department. To provide focus on the needs of the patient in accordance with Policies and National Booking Programmes. This role requires a sound knowledge of the Radiology Information System and booking protocols when booking face to face or in a telephone call scenario. Once trained, a confident approach is expected in using your own judgement to prioritise requests and deciding upon necessary examination requirements. Close liaison and building good relationships with key Radiographers and Consultants is essential to the success of the team. Full training is given which will involve an induction period of 6 months. Excellent front line customer care skills are essential as the job requires dealing with patients sometimes in a highly emotive atmosphere.
About us
"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."
Job description
Job responsibilities
- To ensure that all patients requiring appointments are booked appropriately according to departmental resources.
- To take responsibility for prioritising incoming requests, ensuring they are booked accurately and according to clinical urgency, ensuring maximum utilisation of clinic lists at all times. This will often involve on the spot decision making and having the freedom to adjust appointment slots and session times to accommodate them. For patients attending biopsy appointments, this will necessitate liaising with nursing staff.
- To facilitate an efficient patient pathway by liaising with clinics when booking Radiology appointments which require urgent follow up appointments.
- To accurately interpret incoming examination requests for all 5 radiology modalities. Study clinical information to determine exact anatomical area to be visualised and assess the urgency of the request.
- Identify the most appropriate Consultant to perform the examination and the length of time needed.
Job description
Job responsibilities
- To ensure that all patients requiring appointments are booked appropriately according to departmental resources.
- To take responsibility for prioritising incoming requests, ensuring they are booked accurately and according to clinical urgency, ensuring maximum utilisation of clinic lists at all times. This will often involve on the spot decision making and having the freedom to adjust appointment slots and session times to accommodate them. For patients attending biopsy appointments, this will necessitate liaising with nursing staff.
- To facilitate an efficient patient pathway by liaising with clinics when booking Radiology appointments which require urgent follow up appointments.
- To accurately interpret incoming examination requests for all 5 radiology modalities. Study clinical information to determine exact anatomical area to be visualised and assess the urgency of the request.
- Identify the most appropriate Consultant to perform the examination and the length of time needed.
Person Specification
Qualifications
Essential
- GCSE 3 level of education in English & Maths
- NVQ Level 3 in Customer Services/Business Administration OR demonstrable equivalent experience gained in a reception, booking or administrative role
- Willingness to undertake NHS specific IT system training including Medway and CRIS - Computerised Radiology Information System
Desirable
- ECDL qualification or other formal IT training/qualification
- Familiar with medical terminology, particularly radiology
- Use of internet and intranet
Experience
Essential
- Evidence of significant administrative experience
- Working knowledge of data protection and confidentiality
- Team working
Desirable
- Worked in an area specialising in health care
- Organisational awareness of NHS
Knowledge
Essential
- Ability to prioritise workload and work without direct supervision.
- Ability to act on own initiative and deal with nonroutine queries
- Ability to communicate effectively at all levels
- Demonstrate computer skills in Excel and Word including accurate typing
- Ability to analyse data and produce relevant documentation
Desirable
- Ability to use Microsoft Office applications
Person Specification
Qualifications
Essential
- GCSE 3 level of education in English & Maths
- NVQ Level 3 in Customer Services/Business Administration OR demonstrable equivalent experience gained in a reception, booking or administrative role
- Willingness to undertake NHS specific IT system training including Medway and CRIS - Computerised Radiology Information System
Desirable
- ECDL qualification or other formal IT training/qualification
- Familiar with medical terminology, particularly radiology
- Use of internet and intranet
Experience
Essential
- Evidence of significant administrative experience
- Working knowledge of data protection and confidentiality
- Team working
Desirable
- Worked in an area specialising in health care
- Organisational awareness of NHS
Knowledge
Essential
- Ability to prioritise workload and work without direct supervision.
- Ability to act on own initiative and deal with nonroutine queries
- Ability to communicate effectively at all levels
- Demonstrate computer skills in Excel and Word including accurate typing
- Ability to analyse data and produce relevant documentation
Desirable
- Ability to use Microsoft Office applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
