Job summary
Great Western Hospital Apprenticeships offers you a work placement for Twenty Four months in Business Administration Level 3 for the Great Western Hospital Trust in Swindon. This can be based in our main GWH Hospital, Orbital or Commonhead depending on the department the position will be based within.
An Apprenticeship is a fantastic opportunity for you to explore the NHS and to begin a journey which will provide an exciting and fulfilling career pathway. As a trust, our people's strategy encourages development, confidence and ability to succeed in a workforce designed to deliver personalised and integrated services for local people.
You must be confident, an excellent communicator, and able to work with existing procedures and processes within the Team. You need an eye for detail and be able to work to tight deadlines. Customer Service experience would also be advantageous.
Main duties of the job
We are looking to recruit a motivated, high quality individual to join our Apprenticeship programme at Great Western Hospital. With support from Managers, training providers and the Apprenticeship team, you will be an effective member of your team gaining valuable experience whilst undertaking a programme of further education and development as part of the Apprenticeship.
In return, we can offer you a friendly working environment and the necessary support to fulfil this demanding role.
If you are shortlisted you will be invited to an interview which includes literacy & numeracy assessments. You will be expected to complete the formal training elements of the programme and must not hold a NVQ/QCF/ BTEC level 3 or higher in Business Administration.
Please do not apply if you are unable to fulfil the shift pattern requirement.
About us
We have a dedicated team based in the Academy, which is the Trust's Learning and Development centre who will support you in your Apprenticeship programme. They will work very closely with you and your manager to provide a comprehensive development plan detailing your objectives and workplace goals. Your course provider will assign you an assessor who will provide you with work and also support you on your journey.
Job description
Job responsibilities
Work as part of a team providing a full administration service in Women & Children's Administration. This will include, but is not limited to, the following:
1 Undertake a variety of administrative, clerical and secretarial duties for the Women & Childrens Team as appropriate. This includes the opening and distribution of post, typing clinical correspondence, preparing clinic notes, data input, and answering phones.
2. Assist in managing various inboxes, responding to basic queries and liaising with clinicians as required.
3. Liaise with other departments as necessary to make appointments, obtain case notes etc.
4. Answering telephone queries politely, promptly and in a professional manner.
5. Dealing with queries as they occur throughout the day and passing on messages promptly to the appropriate parties.
6. Retrieving case notes from Medical Records as and when required.
7. Preparation of resources for teaching, lectures and presentations, as and when required.
8. Effective use of time management skills to prioritise workload.
9. Scanning documents and reports for uploading against electronic patient records (EPR)
10. To sign a learning contract with the training provider and adhere to the agreement.
Job description
Job responsibilities
Work as part of a team providing a full administration service in Women & Children's Administration. This will include, but is not limited to, the following:
1 Undertake a variety of administrative, clerical and secretarial duties for the Women & Childrens Team as appropriate. This includes the opening and distribution of post, typing clinical correspondence, preparing clinic notes, data input, and answering phones.
2. Assist in managing various inboxes, responding to basic queries and liaising with clinicians as required.
3. Liaise with other departments as necessary to make appointments, obtain case notes etc.
4. Answering telephone queries politely, promptly and in a professional manner.
5. Dealing with queries as they occur throughout the day and passing on messages promptly to the appropriate parties.
6. Retrieving case notes from Medical Records as and when required.
7. Preparation of resources for teaching, lectures and presentations, as and when required.
8. Effective use of time management skills to prioritise workload.
9. Scanning documents and reports for uploading against electronic patient records (EPR)
10. To sign a learning contract with the training provider and adhere to the agreement.
Person Specification
Qualifications
Essential
- o4 GCSE's grade A*- D / 9-4
- oAbility to pass literacy test at selection
- oAbility to pass numeracy test selection
- oWilling to work towards apprenticeship standards.
Experience
Essential
- oDemonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
- oAbility to communicate effectively and sensitively
Desirable
- oExperience of team working
- oGood analytical skills
Skills
Essential
- oAbility to work under supervision and confidence to seek advice when appropriate
- oAccuracy and attention to detail
- oTo be able to work to deadlines
- oBasic computer skills i.e. able to use email and internet to send and retrieve information
- oAbility to maintain strict confidentiality at all times
Desirable
- oAble to carry out basic clerical tasks following instruction
- oEvidence of ability to complete tasks effectively
- oIntermediate Excel/Word skills
Person Specification
Qualifications
Essential
- o4 GCSE's grade A*- D / 9-4
- oAbility to pass literacy test at selection
- oAbility to pass numeracy test selection
- oWilling to work towards apprenticeship standards.
Experience
Essential
- oDemonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
- oAbility to communicate effectively and sensitively
Desirable
- oExperience of team working
- oGood analytical skills
Skills
Essential
- oAbility to work under supervision and confidence to seek advice when appropriate
- oAccuracy and attention to detail
- oTo be able to work to deadlines
- oBasic computer skills i.e. able to use email and internet to send and retrieve information
- oAbility to maintain strict confidentiality at all times
Desirable
- oAble to carry out basic clerical tasks following instruction
- oEvidence of ability to complete tasks effectively
- oIntermediate Excel/Word skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
