Job summary
This is an exciting opportunity for an enthusiastic and highly motivated individual to join our Admin Team in SwICC.
Working on Orchard Ward alongside the Nursing and medical team, you will be the welcoming first point of contact on the ward and would provide a variety of administrative tasks which will include minute taking; admitting and discharging patients using dedicated IT systems; booking complex transport for outpatient clinics and discharges; and liaising with our Discharge Coordinators to ensure a smooth patient experience throughout the ward stay.
Possessing a confident friendly approach, we are looking for someone who is good at establishing meaningful working relationships and can think outside the box to get the job done.
You will need excellent IT and literacy skills particularly in Microsoft applications and have recent experience of administration work.
Previous NHS experience and medical terminology would be advantageous but not essential, however, we need you to be organised, proactive and able to work under pressure.
Main duties of the job
- Work from Ward/department reception being the focal point of contact for patients and visitors as well as colleagues
- Support staff by undertaking administration duties on Orchard ward
- Act as a contact point for ward patients and relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
- To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge referral and transfer information
- To progress chase patient referrals and track all health records to ensure their current location is recorded as per Trust policy.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
Job description
Job responsibilities
- Liaise with other departments/wards as appropriate.
- Ensure patient records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required.
- Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner.
- Dispatch relevant discharge summaries to GP surgeries and Clinical Coding in a timely manner.
- Complete and keep up to date daily ward listings, computer system and communication board.
Please see the attached job description for full information
Job description
Job responsibilities
- Liaise with other departments/wards as appropriate.
- Ensure patient records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required.
- Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner.
- Dispatch relevant discharge summaries to GP surgeries and Clinical Coding in a timely manner.
- Complete and keep up to date daily ward listings, computer system and communication board.
Please see the attached job description for full information
Person Specification
Education
Essential
- GCSE Maths and English at grade C or above or equivalent or compensatory experience in a similar role
Desirable
- NVQ in Business Administration/Customer Care
Experience
Essential
- Previous experience in an administration role in a clinical environment.
- Experience in a customer facing role.
- Experience of working in a team or independently.
- Data entry experience.
Desirable
- Experience of working in an administration role.
- Experience of using electronic patient records.
Knowledge
Essential
- Good command of English both written & verbal.
- Ability to demonstrate a good working knowledge of IT including Word, Excel and email.
- Demonstrate an understanding of data protection and confidentiality.
- Be able to prioritise own workload and remain calm under pressure.
Desirable
- Demonstrate an understanding of Health & Safety in the workplace.
- Ability to deal with potential difficult and challenging behaviour's in a sensitive and confident manner.
Person Specification
Education
Essential
- GCSE Maths and English at grade C or above or equivalent or compensatory experience in a similar role
Desirable
- NVQ in Business Administration/Customer Care
Experience
Essential
- Previous experience in an administration role in a clinical environment.
- Experience in a customer facing role.
- Experience of working in a team or independently.
- Data entry experience.
Desirable
- Experience of working in an administration role.
- Experience of using electronic patient records.
Knowledge
Essential
- Good command of English both written & verbal.
- Ability to demonstrate a good working knowledge of IT including Word, Excel and email.
- Demonstrate an understanding of data protection and confidentiality.
- Be able to prioritise own workload and remain calm under pressure.
Desirable
- Demonstrate an understanding of Health & Safety in the workplace.
- Ability to deal with potential difficult and challenging behaviour's in a sensitive and confident manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Western Hospitals NHS Foundation Trust
Address
Orchard Ward, Swindon Intermediate Care Centre ( SWICC)
Downs Way
swindon
SN36BW
Employer's website
https://www.gwh.nhs.uk/ (Opens in a new tab)
