Job summary
The post holder will provide IT Training and Application Support to the Great Western Hospitals (GWH) staff, mainly those working within the Integrated Care and Community Division. Training and support will include operational use of Office 365, a range of GWH IT devices, the TPP SystmOne clinical application, mobile working technologies and other related systems such as AccuRx and the Integrated Care Record (ICR).
Main duties of the job
The IT department at the Great Western Hospitals NHS Foundation Trust is looking for an experienced IT Trainer.
This role, within the Trust's Clinical Applications team, will undertake all aspects of training the Trust's community system, SystmOne TPP along with other core clinical applications and general IT usage, to a wide and diverse clinical and non-clinical user base.
As part of an IT Training programme the successful candidate will ensure the highest standards of documentation, planning and delivery, for classroom training, on-line learning, and training on an ad-hoc 1-1 basis. We are looking for someone who can "hit the ground running" with an exciting, busy and concentrated training program, for which you will take the sole initiative. The position will therefore suit an experienced and enthusiastic Trainer who can show flexibility in their approach to delivering a successful Training programme to the Trust's SytmOne TPP users, within the Swindon area.
The successful candidate will be supported in the role by a dedicated IT team, where our IT service delivery puts patients and clinical teams first. If you are therefore someone who values job satisfaction, is self-motivated and also quickly establishes good working relationships with colleagues and system Users, we would love to hear from you.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are. We will expect your values and behaviours to reflect the STAR Values of the organisation:
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
Job description
Job responsibilities
IT Training
- Work to plan and deliver face to face or virtual training of TPP SystmOne and Mobile working technologies
- Organise course content and produce appropriate course material, lesson plans and user guides which may include on line learning
- Ensure that related training material on the intranet is kept up to date and maintaine
Application Support
- To develop and maintain a good understanding of the processes and system requirements of the TPP SystmOne application and its relationship to current operational requirements
- Work closely with users to identify efficient and effective ways of using IT and software applications
- Maintain a suitable level of skill and training to ensure the IT department can offer a high level of customer support
Please see the attached job description and person specification for full details.
Job description
Job responsibilities
IT Training
- Work to plan and deliver face to face or virtual training of TPP SystmOne and Mobile working technologies
- Organise course content and produce appropriate course material, lesson plans and user guides which may include on line learning
- Ensure that related training material on the intranet is kept up to date and maintaine
Application Support
- To develop and maintain a good understanding of the processes and system requirements of the TPP SystmOne application and its relationship to current operational requirements
- Work closely with users to identify efficient and effective ways of using IT and software applications
- Maintain a suitable level of skill and training to ensure the IT department can offer a high level of customer support
Please see the attached job description and person specification for full details.
Person Specification
Education, Qualifications and Training
Essential
- Good educational background demonstrable training/management experience.
- Minimum standard of O-level/GCSE or equivalent.
- ECDL or equivalent IT qualification Knowledge of standard Microsoft packages.
Desirable
- Degree-level qualification in IT or Training.
- City and Guilds 730 Adult Teaching Certificate or equivalent desirable.
- Training in the use of IT systems to support health and/or business functions.
- Previous experience of using TPP SystmOne
Experience
Essential
- Experience in the provision of training to other staff.
- Good literacy and numeracy skills.
- Highly computer literate and has the ability and willingness to learn new systems rapidly.
Knowledge and Skills
Essential
- An ability to communicate complex technical material in a non-technical way.
- Customer support activities.
Desirable
- Microsoft Office suite, Word/Access/Excel
- PowerPoint.
- TPP SystmOne
- Other health or social care systems
- Experience of use of e-learning software packages (Articulate 360)
Person Specification
Education, Qualifications and Training
Essential
- Good educational background demonstrable training/management experience.
- Minimum standard of O-level/GCSE or equivalent.
- ECDL or equivalent IT qualification Knowledge of standard Microsoft packages.
Desirable
- Degree-level qualification in IT or Training.
- City and Guilds 730 Adult Teaching Certificate or equivalent desirable.
- Training in the use of IT systems to support health and/or business functions.
- Previous experience of using TPP SystmOne
Experience
Essential
- Experience in the provision of training to other staff.
- Good literacy and numeracy skills.
- Highly computer literate and has the ability and willingness to learn new systems rapidly.
Knowledge and Skills
Essential
- An ability to communicate complex technical material in a non-technical way.
- Customer support activities.
Desirable
- Microsoft Office suite, Word/Access/Excel
- PowerPoint.
- TPP SystmOne
- Other health or social care systems
- Experience of use of e-learning software packages (Articulate 360)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
