Job summary
***previous candidates need not apply***
We are looking for enthusiastic and motivated individual to join our Front Door Receptionist Team at the Great Western Hospital.
Applications are invited to provide administrative and clerical cover for the Emergency department and Urgent Treatment Centre area. The post-holder should have excellent communication, organisational and interpersonal skills. The right person will have good keyboard skills, enjoy working in a busy and varied environment and enjoy being able to both work on their own with limited supervision and as part of a team.
As the Receptionist role operates 24/7, there is an expectation that you can offer full flexibility to work across these areas. Further details around working arrangements will be discussed at interview.
Main duties of the job
Maintain accurate records of all Emergency Department and Urgent Care attendances. Booking patients in and updating their details. Being aware of possible cultural and emotional circumstances.
Enter Patients condition on the incident screen. Using set criteria and training decide whether the patient is to be treated in majors or minors area. Alert clinicians in UTC if there are any concerns over a patient.
Complete administration for all arrivals to ED resus as a priority; be in resus when patient arrives as per tannoy system. Work alongside ED/UTC clinicians, providing and receiving sensitive information.
Scan all casualty cards and loose history, file casualty cards in date and number order.
Carry out and complete admission process for all patients being admitted to the hospital through ED.
Work closely with LAMU/AMB CARE to admit all LAMU patients through Medway when there is no ward clerk available/out of hours.
Make appointments for Physio, ED consultant, fracture, ENT, TIA, Ophthalmology and maxillary facial clinics. Using planning skills to ensure patient needs and transport requirements are met.
Maintain, pull and check patient attendance records for Orthopaedic, ED Physio, consultant and mental health clinics.
About us
We will expect your values and behaviours to reflect the STAR Values of the organisation:
Service - We will put our patients first
Teamwork - We will work together
Ambition - We will aspire to provide the best service
Respect - We will act with integrity
Job description
Job responsibilities
Support the Team Leader in undertaking breach validation to support both 4 hour and Ambulance handover performance.
Full duties can be found on the attached JD.
Job description
Job responsibilities
Support the Team Leader in undertaking breach validation to support both 4 hour and Ambulance handover performance.
Full duties can be found on the attached JD.
Person Specification
Qualifications
Essential
- NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
Desirable
Experience
Essential
- Recent experience in a customer focussed environment
- In-depth administration
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting
Desirable
- Knowledge of medical terminology
- To have worked previously in a medical, health or social care environment
- Office experience (can include administrative training)
Skills
Essential
- Keyboard skills and an aptitude to use IT systems
- Good telephone manner
- Ability to multi-task and deal with non-routine situations
- Ability to communicate effectively at all levels
- Experience of dealing with people in sensitive situations
Person Specification
Qualifications
Essential
- NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
Desirable
Experience
Essential
- Recent experience in a customer focussed environment
- In-depth administration
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting
Desirable
- Knowledge of medical terminology
- To have worked previously in a medical, health or social care environment
- Office experience (can include administrative training)
Skills
Essential
- Keyboard skills and an aptitude to use IT systems
- Good telephone manner
- Ability to multi-task and deal with non-routine situations
- Ability to communicate effectively at all levels
- Experience of dealing with people in sensitive situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
