Job summary
This is an opportunity to work on the main Atrium reception of the Great Western Hospital.
The role will consist of data inputting, dealing with patients, members of the public and staff with the ability to communicate at all levels and to maintain a high quality of service. You will be required to work without close supervision, using your own initiative when dealing with any enquiries that may arise.
Excellent communication skills are required with the ability to handle sensitive and distressing situations.
Main duties of the job
1. Provide a high standard reception service for the hospital, receiving, assisting and directing patientsand visitors to the appropriate ward or department in a courteous and effective manner.
2. Deal with general telephone enquiries as well as those concerning the location of patients within thehospital.
3. Input admission data for any patients who are admitted directly to the wards or from outpatient clinics.
4. Validation of daily inpatient reports to ensure all activity is recorded and a high standard of dataquality is maintained.
5. Use of electronic patient systems including the Trust's Patient Administration System and the nationalNHS Spine.
6. Develop and maintain a knowledge information governance and data protection legislation.
7. Maintain a high level of confidentiality when dealing with sensitive issues in the reception area.
8. Manage a variety of administrative tasks including processing insurance claim forms, issuing ofparking passes and undertaking ad hoc data quality checks.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients firstTeamwork We will work togetherAmbition We will aspire to provide the best serviceRespect We will act with integrity
Job description
Job responsibilities
- Ensure the reception area is kept clean and tidy and report any cleaning, maintenance or health & safety concerns are reported to the relevant helpdesk.
- Liaise with other hospital staff and volunteers as required, including the Patient Advice & Liaison Service (PALS), parking attendants, hospital transport, wards and clinical areas, and bereavement services.
- Flexibility to cover reception hours during periods of annual leave and sickness absence.
- Assist with the training of new staff.
- Commit to personal development and participate fully in regular staff appraisals and 1:1 meetings.
.
Job description
Job responsibilities
- Ensure the reception area is kept clean and tidy and report any cleaning, maintenance or health & safety concerns are reported to the relevant helpdesk.
- Liaise with other hospital staff and volunteers as required, including the Patient Advice & Liaison Service (PALS), parking attendants, hospital transport, wards and clinical areas, and bereavement services.
- Flexibility to cover reception hours during periods of annual leave and sickness absence.
- Assist with the training of new staff.
- Commit to personal development and participate fully in regular staff appraisals and 1:1 meetings.
.
Person Specification
Qualifications
Essential
- Good general education to GCSE standard
- Customer care training
Desirable
Experience
Essential
- Experience within an customer care environment
- Experience within an administrative environment
- Experience with MS Windows applications
- Experience working on a busy reception desk
Desirable
- Previous experience of working within the NHS
Skills
Essential
- Ability to communicate effectively and sensitively
- An understanding of customer care when liaising with patients and visitors on the telephone and / or face to face
- A good standard of written and spoken English is required to be able to undertake the relevant duties
- Ability to work without direct supervision
Desirable
- An understanding of the NHS Code of practice on confidential information
Person Specification
Qualifications
Essential
- Good general education to GCSE standard
- Customer care training
Desirable
Experience
Essential
- Experience within an customer care environment
- Experience within an administrative environment
- Experience with MS Windows applications
- Experience working on a busy reception desk
Desirable
- Previous experience of working within the NHS
Skills
Essential
- Ability to communicate effectively and sensitively
- An understanding of customer care when liaising with patients and visitors on the telephone and / or face to face
- A good standard of written and spoken English is required to be able to undertake the relevant duties
- Ability to work without direct supervision
Desirable
- An understanding of the NHS Code of practice on confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Western Hospitals NHS Foundation Trust
Address
The Great Western Hospital NHS Foundation Trust
Marlborough Road
Swindon
SN6 6BB
Employer's website
https://www.gwh.nhs.uk/ (Opens in a new tab)
