Job summary
An exciting opportunity has arisen to join Electronic Patient Records implementation programme as a Digital Transformation and Benefits Lead. This is a key role in our journey towards a shared electronic patient record (EPR) across the three Acute Trusts in our Integrated Care System. The role will be based centrally and will work closely with peer roles in Royal United Bath Hospital , Salisbury Hospital and Great Western Hospital.
This post holder will work with colleagues across the Trust on benefits identification, management, and realisation for the EPR programme within the Bath and North East Somerset, Swindon and Wiltshire (BSW) partnership. The post holder will be required to deliver transformational change and to enable the successful delivery of the intended benefits, ensuring there is wide and proactive engagement with people.
You will possess highly developed interpersonal skills for influencing and managing complex situations, building engagement with a multitude of stakeholders both internally including clinical, operational and corporate teams and externally across the ICS.
Main duties of the job
We are looking for a talented, enthusiastic and driven individual who has previous experience of managing large transformation and benefits realisation programmes, including line management of change teams. Knowledge and understanding of the benefits that EPR implementations bring and how to leverage change to achieve the benefits would be ideal.
This post is responsible for benefits realization across three Trusts, readying the (GWH, RUH and SFT) for the transformational change that will deliver the intended benefits of a shared EPR within the Bath and North East Somerset, Swindon and Wiltshire (BSW) partnership
This role will be responsible for Trust-wide change management and stakeholder-targeted communications, liaising with the Trust Comms team and the EPR programme team for the dissemination of information and management of responses.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.Service We will put our patients firstTeamwork We will work togetherAmbition We will aspire to provide the best serviceRespect We will act with integrity
Job description
Job responsibilities
- Lead the identification and validation of benefits, and contribute to the identification and validation of PARTNERSHIP -wide benefits, for inclusion in the EPR Full Business Case
- Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.
- Work with the EPR Programme Director to implement the strategic benefits realisation plan, jointly leading the redesign of processes to achieve significant efficiency or productivity gains (subject to clinical desirability and safety criteria).
- Hold overall accountability for monitoring the scope and progress of the benefits against the benefits realisation plan; reporting progress and exceptions to the Programme Board.
- Define a stakeholder and change management strategy to ensure key players are identified and engaged throughout the programme for a successful delivery of transformational change.
- Use change management, Quality Improvement and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways adopted by other Trust sites.
- Consider how best practice from national guidance and blueprints might be introduced as part of the programme, clearly articulated to the programme board the options, risks and benefits for informed decision making.
- Engage with key stakeholders across the organisation, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned.
- Responsible for the design of as is and to be EPR target operating model, including but not limited to process mapping and organisational design.
- Ensure cohesive and structured delivery of EPR change management across the Trust.
- Responsible for Trust-wide change management and stakeholder-targeted communications, liaising with the Trust Comms team and the EPR programme team for the dissemination of information and management of responses.
- Responsible for achievement of objectives relating to transformational change and benefits realisation
- To be a key player in development of the wider Integrated Care System (ICS) digital strategy.
- The post holder will lead development and delivery of change management projects of work to support the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change.
- To initiate and nurture innovation of new ways of working across the organisation and support teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme.
- Leading and managing a range of projects, the post holder will ensure that a standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed.
- Engaging with Senior Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments
Please see attached Job description and person specification for full details of roles and responsibilities.
Job description
Job responsibilities
- Lead the identification and validation of benefits, and contribute to the identification and validation of PARTNERSHIP -wide benefits, for inclusion in the EPR Full Business Case
- Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.
- Work with the EPR Programme Director to implement the strategic benefits realisation plan, jointly leading the redesign of processes to achieve significant efficiency or productivity gains (subject to clinical desirability and safety criteria).
- Hold overall accountability for monitoring the scope and progress of the benefits against the benefits realisation plan; reporting progress and exceptions to the Programme Board.
- Define a stakeholder and change management strategy to ensure key players are identified and engaged throughout the programme for a successful delivery of transformational change.
- Use change management, Quality Improvement and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways adopted by other Trust sites.
- Consider how best practice from national guidance and blueprints might be introduced as part of the programme, clearly articulated to the programme board the options, risks and benefits for informed decision making.
- Engage with key stakeholders across the organisation, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned.
- Responsible for the design of as is and to be EPR target operating model, including but not limited to process mapping and organisational design.
- Ensure cohesive and structured delivery of EPR change management across the Trust.
- Responsible for Trust-wide change management and stakeholder-targeted communications, liaising with the Trust Comms team and the EPR programme team for the dissemination of information and management of responses.
- Responsible for achievement of objectives relating to transformational change and benefits realisation
- To be a key player in development of the wider Integrated Care System (ICS) digital strategy.
- The post holder will lead development and delivery of change management projects of work to support the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change.
- To initiate and nurture innovation of new ways of working across the organisation and support teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme.
- Leading and managing a range of projects, the post holder will ensure that a standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed.
- Engaging with Senior Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments
Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification
Qualifications
Essential
- Masters degree level, or equivalent professional qualification
- Post Graduate qualification in health informatics, Programme or Project Management or Information Technology
- Prince2 Practitioner, MSP or other Programme Management qualification
- Change Management qualification
Desirable
- Member of relevant professional body
Experience
Essential
- Ability to understand the requirements of, and work effectively within, a demanding project environment
- Experience of working in large complex organisation
- Experience of being able to balance competing priorities and meet personal and EPR targets within a fluctuating and demanding workload
- Significant experience of advising managers on operational and strategic issues
- Demonstrable record of successful line management of staff and proven team leadership and motivational skills
- Experience of presenting and communicating information about risks and issues to a senior audience in a clear and concise way
- Previous experience of working within a change environment
Desirable
- Previous NHS or Healthcare experience
- Software configuration experience
Skills
Essential
- Ability to take the initiative and work flexibly and respond to unpredictable and changing needs
- Ability to understand complex problems, analyse and document workflows and current practice, identifying opportunities for change
Desirable
- An understanding of the background and aims of current NHS long term plan, including the vision of integrated care systems, and understand the impact an integrated electronic patient record can have on delivering the aims and objectives of this.
Person Specification
Qualifications
Essential
- Masters degree level, or equivalent professional qualification
- Post Graduate qualification in health informatics, Programme or Project Management or Information Technology
- Prince2 Practitioner, MSP or other Programme Management qualification
- Change Management qualification
Desirable
- Member of relevant professional body
Experience
Essential
- Ability to understand the requirements of, and work effectively within, a demanding project environment
- Experience of working in large complex organisation
- Experience of being able to balance competing priorities and meet personal and EPR targets within a fluctuating and demanding workload
- Significant experience of advising managers on operational and strategic issues
- Demonstrable record of successful line management of staff and proven team leadership and motivational skills
- Experience of presenting and communicating information about risks and issues to a senior audience in a clear and concise way
- Previous experience of working within a change environment
Desirable
- Previous NHS or Healthcare experience
- Software configuration experience
Skills
Essential
- Ability to take the initiative and work flexibly and respond to unpredictable and changing needs
- Ability to understand complex problems, analyse and document workflows and current practice, identifying opportunities for change
Desirable
- An understanding of the background and aims of current NHS long term plan, including the vision of integrated care systems, and understand the impact an integrated electronic patient record can have on delivering the aims and objectives of this.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
