Job summary
Fixed Term Contract- 12 months ( 37.5 hours per week)
An exciting new opportunity has arisen across cancer teams. We are looking for someone to help support and navigate patients, their families and carers through their cancer pathway to ensure patients receive the very best experience. The post is administrative, booking and liaising across departments and organisations; with some telephone work to patients and families.
The post holder will be supported by the specialist nursing team, medical teams and other patient navigators. You will have exceptional organisational skills and be able to demonstrate great communication and interpersonal skills.
This position will bring together several key administrative functions into one highly efficient and highly organised service. Providing comprehensive administrative support to the patients cancer diagnostic and treatment pathway.
You should be able to demonstrate knowledge of medical terminology, ability to collect data and understand audit, with exemplary IM&T skills.
Exceptional interpersonal and organisational skills are a prerequisite of this role and candidates wishing to apply should be confident in these areas.
Please review the Job Description and Person Specification associated with this role prior to submitting an application.
Main duties of the job
This important role is to help support and navigate patients, their families and carers through Cancer pathways ensuring that the service's prime aim is to be patient-focused and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.
The role requires someone with exceptional organisational skills who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers. The individual will be expected to work independently within the appropriate policies and procedures for the service.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
Job description
Job responsibilities
- Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring these are booked to meet timed pathway requirements. Ensure results are available for Outpatient appointments and MDTs.
- Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathway expediting investigations whilst meeting their preferences reducing risk of wasted appointments.
- Process and track onward referrals from CNS team to support services to ensure completion.
- Liaise with relevant staff to book OPAs in oncology and post-MDT follow up appointments for certain tumour sites
- Work with MDT coordinator to Track & chase surgical/tertiary hospital investigations including PET scans, keep patient informed.
- Support 62 day, upgrade and screening pathways, liaising with MDT coordinator
- Coordinate next steps in the pathway with patient
- Attend cancer PTL (Patient Tracking List) meetings for relevant tumour sites, action administration tasks.
- To carry out administrative and clerical duties as requested within the department in an efficient and confidential manner, for example photocopying, posting information, printing clinic lists.
- To communicate with patients families and carers in a sensitive and confidential manner working closely with clinical teams as required.
Please find attached a full job description and personal specification.
Job description
Job responsibilities
- Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring these are booked to meet timed pathway requirements. Ensure results are available for Outpatient appointments and MDTs.
- Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathway expediting investigations whilst meeting their preferences reducing risk of wasted appointments.
- Process and track onward referrals from CNS team to support services to ensure completion.
- Liaise with relevant staff to book OPAs in oncology and post-MDT follow up appointments for certain tumour sites
- Work with MDT coordinator to Track & chase surgical/tertiary hospital investigations including PET scans, keep patient informed.
- Support 62 day, upgrade and screening pathways, liaising with MDT coordinator
- Coordinate next steps in the pathway with patient
- Attend cancer PTL (Patient Tracking List) meetings for relevant tumour sites, action administration tasks.
- To carry out administrative and clerical duties as requested within the department in an efficient and confidential manner, for example photocopying, posting information, printing clinic lists.
- To communicate with patients families and carers in a sensitive and confidential manner working closely with clinical teams as required.
Please find attached a full job description and personal specification.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent
- Word Processing qualifications, RSA level II or equivalent
- Experience of working in a customer/patient focussed environment
Desirable
- Ability to touch type
- Minimum typing speed of 45 wpm
Experience
Essential
- Ability to prioritise and organise workload effectively
- Able to type correspondence with medical terminology accurately and in a timely manner
- Ability to communicate effectively and sensitively with staff and patients sometimes in distressing situations
- Able to act on own initiative and understand limitations of own role and knowledge
- Ability to produce work of a high standard with attention to detail
Desirable
- Knowledge of Medway (Hospital database) & Somerset (cancer database)
- Ability to collate and present statistical information
- Ability to utilise power point in the preparation of presentations.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent
- Word Processing qualifications, RSA level II or equivalent
- Experience of working in a customer/patient focussed environment
Desirable
- Ability to touch type
- Minimum typing speed of 45 wpm
Experience
Essential
- Ability to prioritise and organise workload effectively
- Able to type correspondence with medical terminology accurately and in a timely manner
- Ability to communicate effectively and sensitively with staff and patients sometimes in distressing situations
- Able to act on own initiative and understand limitations of own role and knowledge
- Ability to produce work of a high standard with attention to detail
Desirable
- Knowledge of Medway (Hospital database) & Somerset (cancer database)
- Ability to collate and present statistical information
- Ability to utilise power point in the preparation of presentations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
