Job summary
Previous candidates need not apply
Great Western Hospital Apprenticeships offers you a work placement for 18 months in Business Administration Level 3 for the Great Western Hospital Trust in Swindon. This is based in our main GWH Hospital.
An Apprenticeship is a fantastic opportunity for you to explore the NHS and to begin a learning journey which will provide the skills and qualification to build experience for future employment. As a trust, our people's strategy encourages development, confidence and ability to succeed in a workforce designed to deliver personalised and integrated services for local people.
You must be confident, an excellent communicator, and able to work with existing procedures and processes within the Team. You need an eye for detail and be able to work to tight deadlines. Customer Service experience would also be advantageous.
Main duties of the job
We are looking to recruit a motivated, high quality individual to join our Apprenticeship programme at Great Western Hospital. With support from Managers, training providers and the Apprenticeship team, you will be an effective member of your team gaining valuable experience whilst undertaking a programme of further education and development as part of the Apprenticeship.
In return, we can offer you a friendly working environment and the necessary support to fulfil this demanding role.
If you are shortlisted you will be invited to an interview which includes literacy & numeracy assessments. You will be expected to complete the formal training elements of the programme and must not hold a NVQ/QCF/ BTEC level 3 or higher in Business Administration.
About us
We have a dedicated team based in the Academy, which is the Trust's Learning and Development centre who will support you in your Apprenticeship programme. They will work very closely with you and your manager to provide a comprehensive development plan detailing your objectives and workplace goals. Your course provider will assign you an assessor who will provide you with work and also support you on your journey.
Job description
Job responsibilities
Work as part of a team providing a full administration service across the Apprenticeship Team. This will include, but is not limited to, the following:
1 Undertake a variety of administrative, clerical duties for the Apprenticeship Team as appropriate. This includes the typing up reports, preparing documents, letters, emails, minutes as required.
2. Assist in managing various inboxes, responding to basic queries and referring more complex issues to the Apprenticeship Co-ordinator.
3. Refer all new apprentices to identified training providers.
4. Answering telephone queries politely, promptly and in a professional manner.
5. To update and add new learners onto the digital apprenticeship service.
6. To prepare resources for teaching and presentations as and when required.
7. To provide admin support for apprenticeship recruitment events.
8. Effective use of time management skills to prioritise workload and refer to Line Manager as required.
9. To manage and maintain the apprentice database.
10. To manage audit data including completion of any external data requirements such as BSW quarterly returns.
11. To sign a learning contract with the training provider and adhere to the agreement.
Job description
Job responsibilities
Work as part of a team providing a full administration service across the Apprenticeship Team. This will include, but is not limited to, the following:
1 Undertake a variety of administrative, clerical duties for the Apprenticeship Team as appropriate. This includes the typing up reports, preparing documents, letters, emails, minutes as required.
2. Assist in managing various inboxes, responding to basic queries and referring more complex issues to the Apprenticeship Co-ordinator.
3. Refer all new apprentices to identified training providers.
4. Answering telephone queries politely, promptly and in a professional manner.
5. To update and add new learners onto the digital apprenticeship service.
6. To prepare resources for teaching and presentations as and when required.
7. To provide admin support for apprenticeship recruitment events.
8. Effective use of time management skills to prioritise workload and refer to Line Manager as required.
9. To manage and maintain the apprentice database.
10. To manage audit data including completion of any external data requirements such as BSW quarterly returns.
11. To sign a learning contract with the training provider and adhere to the agreement.
Person Specification
Qualifications
Essential
- o3 GCSE's grade A*- D / 9-4 Maths English IT
- oWilling to work towards apprenticeship standards.
Desirable
- Level 2 Customer Service or Business Administration qualification
- Equivalent experience
Experience
Essential
- oDemonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
- oAbility to communicate effectively and sensitively
Desirable
- oExperience of team working
- oGood analytical skills
Skills
Essential
- oAbility to work under supervision and confidence to seek advice when appropriate
- oAccuracy and attention to detail
- oTo be able to work to deadlines
- oBasic computer skills i.e. able to use email and internet to send and retrieve information
- oAbility to maintain strict confidentiality at all times
Desirable
- oAble to carry out basic clerical tasks following instruction
- oEvidence of ability to complete tasks effectively
- oIntermediate Excel/Word skills
Person Specification
Qualifications
Essential
- o3 GCSE's grade A*- D / 9-4 Maths English IT
- oWilling to work towards apprenticeship standards.
Desirable
- Level 2 Customer Service or Business Administration qualification
- Equivalent experience
Experience
Essential
- oDemonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
- oAbility to communicate effectively and sensitively
Desirable
- oExperience of team working
- oGood analytical skills
Skills
Essential
- oAbility to work under supervision and confidence to seek advice when appropriate
- oAccuracy and attention to detail
- oTo be able to work to deadlines
- oBasic computer skills i.e. able to use email and internet to send and retrieve information
- oAbility to maintain strict confidentiality at all times
Desirable
- oAble to carry out basic clerical tasks following instruction
- oEvidence of ability to complete tasks effectively
- oIntermediate Excel/Word skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
