Job summary
The Workforce Intelligence team at Great Western Hospital are looking to appoint a Workforce Administrator who will be part of our friendly e-Rostering and ESR support team, providing advice, guidance, and solutions to our trust as we make optimum use of workforce systems.
The post holder will act as a first line support for system users through monitoring shared mailboxes, telephone, face to face or over teams. You will also support the team with ad-hoc information requests, data quality checks, and running workforce reports from the rostering and ESR systems.
The role is a busy, varied and challenging one. We are looking for someone who is confident, takes ownership, someone with great communication skills and some experience of working with Microsoft Applications. You will be working within a supportive team and be given development opportunities to progress your career with the Great Western Hospitals
Full training on the ESR and e-Rostering systems will be provided to the successful applicant through on the job training and online training packages from our system providers. This is an exciting time to be joining us as we strengthen and invest in our capability to take maximum advantage of the systems available.
Main duties of the job
User support to all levels of the Trust in using the electronic Rostering system
System maintenance for ESR and Electronic Roster
Delivery of training to key stakeholders and new managers
Data quality exercises, basic reporting and basic analysis of information
Support to the System implementation or improvement projects
About us
Working for Great Western Hospitals Foundation the successful candidate can be assured that they will be challenged and kept busy throughout their tenure.
As an integral member of the Workforce Intelligence Team the successful candidate will also be afforded exposure to many levels of workforce reporting aiming to develop the right candidate by way of career progression.
Job description
Job responsibilities
Electronic Rostering
1. Provide support and maintenance for electronic rostering systems across the Trust for all staff groups. This may require the communication of sometimes complex and contentious information to users from a non-technical background.2. Training on use of system to staff at all levels across organisation either on a one to one basis or in a classroom style environment including in a remote capacity.3. Administration of user account and personnel/contract management for the lifespan of Trust employees.4. Provide and coordinate first level system support to operational areas acting as a viable and accessible point of contact on all aspects of electronic rostering.5. To record and resolve issues and requests related to the electronic rostering systems.
Full duties can be found on the attached JD.
Job description
Job responsibilities
Electronic Rostering
1. Provide support and maintenance for electronic rostering systems across the Trust for all staff groups. This may require the communication of sometimes complex and contentious information to users from a non-technical background.2. Training on use of system to staff at all levels across organisation either on a one to one basis or in a classroom style environment including in a remote capacity.3. Administration of user account and personnel/contract management for the lifespan of Trust employees.4. Provide and coordinate first level system support to operational areas acting as a viable and accessible point of contact on all aspects of electronic rostering.5. To record and resolve issues and requests related to the electronic rostering systems.
Full duties can be found on the attached JD.
Person Specification
Skills
Essential
- Excellent working knowledge of Microsoft Office, including Word, Excel and PowerPoint
- Able to exchange confidential, sensitive or contentious information, with an understanding of information security and confidentiality
- Ability to develop & maintain close working relationships between individuals, teams and organisations
- Ability to impart knowledge and train, to others, of a familiar system/process taking into consideration a non-technical audience
Desirable
- Ability to analyse and interpret data
- Ability to incorporate the views of service users and carers using a range of approaches
Qualifications
Essential
- Administration / IT qualification to diploma level or equivalent training and experience.
- General IT proficiency.
Desirable
- ECDL / equivalent
- Allocate Certified Administrator
Experience
Essential
- Evidence of establishing work credibility and good working relationships.
- Experience of problem solving
- Experience working in a busy office environment.
- Understanding of operational processes.
- Knowledge of using Workforce Systems within a Healthcare or related setting.
Desirable
- Knowledge of using ESR Business Intelligence and Allocate HealthRoster.
- Evidence of managing projects/tasks /responsibilities with minimum guidance from team manager.
- Familiarity with the data cycle.
Person Specification
Skills
Essential
- Excellent working knowledge of Microsoft Office, including Word, Excel and PowerPoint
- Able to exchange confidential, sensitive or contentious information, with an understanding of information security and confidentiality
- Ability to develop & maintain close working relationships between individuals, teams and organisations
- Ability to impart knowledge and train, to others, of a familiar system/process taking into consideration a non-technical audience
Desirable
- Ability to analyse and interpret data
- Ability to incorporate the views of service users and carers using a range of approaches
Qualifications
Essential
- Administration / IT qualification to diploma level or equivalent training and experience.
- General IT proficiency.
Desirable
- ECDL / equivalent
- Allocate Certified Administrator
Experience
Essential
- Evidence of establishing work credibility and good working relationships.
- Experience of problem solving
- Experience working in a busy office environment.
- Understanding of operational processes.
- Knowledge of using Workforce Systems within a Healthcare or related setting.
Desirable
- Knowledge of using ESR Business Intelligence and Allocate HealthRoster.
- Evidence of managing projects/tasks /responsibilities with minimum guidance from team manager.
- Familiarity with the data cycle.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
