Job summary
We are seeking a Operational Support Manager to join our Elective Admissions Team.
Elective Admissions will lead on the day to day operational management of the Elective Bookings Team within the Planned Care Division. They will support the Operations Manager and Head of Service with delivering operational performance relating to Referral to Treatment (RTT) and ensuring compliance with the Trust Access Policy. Working closely with the Operations Manager and Head of Service, the post holder will contribute to the delivery of efficient theatre utilisation across the Great Western Hospital through their expertise in scheduling and resource management.
Main duties of the job
Manage the day to day running of the Elective Bookings Team/Office. You will be expected to work closely with the Operations Manager and Head of Service on all aspects of waiting list management, performance and administration.
You will be the line manager to the Elective Admissions Team. Within this line management, you will be responsible for the day-to-day management of 1:1s and appraisals, absence and sickness monitoring, Individual Development, Performance Reviews, training and Health and Safety issues.
You will require sound problem-solving and analytical skills to co-ordinate all operating theatre bookings, ensuring theatre sessions are booked in accordance with agreed guidelines and processes ensuring the efficient use of theatre and bed capacity.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
What we can do for you:
Competitive rate of pay
Access to the NHS Pension Scheme
Regular appraisals, Training and development opportunities
Job description
Job responsibilities
To assist the Operations Manager in the achievement of all relevant performance targets, where own work is managed within defined occupational policies. Utilising external organisations / contacts where necessary.
Please refer to attached job description.
Job description
Job responsibilities
To assist the Operations Manager in the achievement of all relevant performance targets, where own work is managed within defined occupational policies. Utilising external organisations / contacts where necessary.
Please refer to attached job description.
Person Specification
Qualifications
Essential
- Qualified to degree level or equivalent training and experience
- Evidence of Continuing Professional Development in related subject
Desirable
- Supervisory management qualification
Experience
Essential
- Experience of managing a team and proven achievement of targets through team working
- Demonstrable experience of operational management
- Prioritisation and workload management
- Staff and team work management
Desirable
- Previous relevant NHS experience in a supervisory position
- Project management experience
- Customer focus experience, ability to deal with complaints and challenging / upset patients
Skills
Essential
- Excellent written and verbal communication skills
- Ability to manage own workload, including delegation to meet tight deadlines
- Flexibility to respond to change
- Confident attitude with ability to work under pressure to meet deadlines
Desirable
- Experience of directly managing staff performance issues
- Presentational skills
- Medical terminology
Person Specification
Qualifications
Essential
- Qualified to degree level or equivalent training and experience
- Evidence of Continuing Professional Development in related subject
Desirable
- Supervisory management qualification
Experience
Essential
- Experience of managing a team and proven achievement of targets through team working
- Demonstrable experience of operational management
- Prioritisation and workload management
- Staff and team work management
Desirable
- Previous relevant NHS experience in a supervisory position
- Project management experience
- Customer focus experience, ability to deal with complaints and challenging / upset patients
Skills
Essential
- Excellent written and verbal communication skills
- Ability to manage own workload, including delegation to meet tight deadlines
- Flexibility to respond to change
- Confident attitude with ability to work under pressure to meet deadlines
Desirable
- Experience of directly managing staff performance issues
- Presentational skills
- Medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
