SPOC Assistant (Night Shift Working)

East of England Ambulance Service

The closing date is 11 May 2025

Job summary

Please note - this vacancy is for Night Shift Rosters only (1800 to 0600 across a 7 day 365 period)

The post holder will be responsible for providing support to the EOC Teams in a number of non-emergency functions that allow effective service delivery to be maintained and patient outcomes to be achieved.

The main function of the role is to receive and process non-emergency calls. These can be external from the Organisation in the format of other Emergency Services and Healthcare Professionals, or internal from the Organisation from other staff.

The other core function of the role includes supporting the Clinical Assessment Service (CAS) Team with a number of administrative tasks, and taking a variety of referrals from the Trust.

The SPOC Assistant role will use their autonomy to manage these calls in line with current policy.

The post holder will also be responsible for undertaking other tasks that support the EOC Clinical Team in effective Hear and Treat.

This is a varied role where a strong skill set for tasks, such as accurate record keeping, use of different systems, word processing and communication, is essential.

The post holder will be part of a wider team within the EOC where there is opportunity to enhance career progression and skill development.

The post holder must display understanding of the importance of GDPR and confidentiality.

Main duties of the job

The post holder will receive calls external and internal from the Trust and process calls in line with the appropriate policies and procedures. These calls will include, but are not limited to, Non-Emergency Call Handling, Safeguarding Referrals, other referrals, request for the Clinical Advice Line, and No Send Delivery. The type of call may be to/from internal and external stakeholders, including patients.

Arrange and organise transport for patients using the Trust's Taxi Booking Process. Where any issue is identified, to raise this with the Clinical Team.

Be able to effectively use information technology within the EOC (CAD, Adastra, Telephony, and other systems) to support service delivery.

Be able to manage workload in line with the relevant time priorities.

Provide administrative support to the EOC Clinical Team, including the use of Microsoft office packages.

splay understanding of the importance of GDPR and confidentiality.

About us

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Compressed hours

Reference number

247-AOC-SPOASN-0425

Job locations

Norwich

NR5 0UG

Job description

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Job description

Job responsibilities

Person Specification

shortlisting

Essential

good general education
good knowledge of Microsoft IT Packages

Desirable

work within a control room environment

Shortlisting

Essential

Good Basic Typing skills

Person Specification

shortlisting

Essential

good general education
good knowledge of Microsoft IT Packages

Desirable

work within a control room environment

Shortlisting

Essential

Good Basic Typing skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information