Job summary
This is an exciting time to join the East of England Ambulance Service Trust amidst the development of a new centralised approach to Planning and Resourcing.
The Head of Forecasting will play a key role in supporting the implementation of the Trust's strategic aims and on-going development through identifying opportunities for change to support improvements in service delivery. The post holder will influence stakeholders and oversee the transformation and implementation of agreed changes.
Main duties of the job
The Head of Forecasting will support the Head of Resource Planning and Deputy Chief of Clinical Operations in analysing future scope and challenges in the performance of operational service delivery in urgent and emergency healthcare services at East of England Ambulance Service Trust; enabling the service to respond rapidly and effectively to changes.
The post holder will support the Deputy CoCO in developing a comprehensive and integrated demand, resource and performance forecasting system which supports high performance and continuousimprovement by developing and establishing a systematic approach to demand and capacity linked to performance measurement, reporting and improvement.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential
- Master's Degree / Equivalent or equivalent experience.
- SQL Server.
Desirable
- Anaplan model builder.
- Master's level postgraduate qualification relevant to leadership, performance or analytics.
Skills and Knowledge
Essential
- Understands and uses relevant computer languages and software packages and is capable of writing programs to select, retrieve, manipulate, edit, and analyse data.
- Detailed understanding of the key targets and performance metrics utilised in an NHS Ambulance Trust.
- Clear understanding and experienced in working with staff and patient identifiable data and the responsibilities you have in ensure this data is safe in line with GDPR.
- Evidence in working to project timelines and deliverables.
- Advanced technical specialist in a range of predictive analytical tools such as R or Python. Advanced Excel and Microsoft skills.
Desirable
- In depth knowledge of resource planning in an Ambulance Trust and NHS policies and procedures.
Experience
Essential
- Significant experience of planning and delivery across a variety of disciplines including operational, performance management and service demand and capacity planning
- Significant in-depth management experience leading a team in a responsive, fast paced customer focused, operational environment.
- Experience of managing budgets, ensuring accountability and best value.
- Can clearly demonstrate delivery of improvements, operational efficiencies and cost reduction programmes.
- Experience of developing/working with complex information systems to identify, clarify and monitor change impacts.
- Experience of performance management and facilitating /leading change in a complex organisation including business planning and objective setting.
- Able to communicate the implications of complex data using strong influencing, negotiating and persuasive skills and the most appropriate format (this may be to potentially hostile/antagonistic audiences) in situations to achieve the organisation's strategic objectives.
Desirable
- Previous NHS experience including NHS targets and the key component parts of successful delivery of these along with the challenges facing healthcare.
- Practical experience and evidence of supporting and facilitating planning processes in health and/or social care, including experience of positively influencing senior managers.
- Experience of engaging and developing partnerships with a wide range of public service organisations, third sector and local communities to secure changes to service delivery.
- Experienced in producing training materials that can be followed by non-technical professionals.
- Experienced in writing policies and procedures for business change.
Personal Qualities, Abilities and Attributes
Essential
- Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives, being effective against background of uncertainty and change.
- Proactive problem solver and decision maker able to evidence innovative and strategic thinking ability.
- Evidenced leadership skills and continuous development in this area.
- Ability to translate corporate and directorate objectives into effective and achievable operational plans and capable of monitoring their success and outcomes.
- Pays attention to detail and able to concentrate for extended period of times.
- Able to develop successful relationships with internal colleagues and departments as well as externally with a wide range of stakeholders and work with individuals and groups from a range of backgrounds to support operational change and delivery.
- Ability to maintain confidentiality. The jobholder will be required to demonstrate the necessary prudence, judgement, and discretion.
- Confident to deliver potentially contentious information to large groups of senior management and be challenged.
- Ability to manage internal and external relationships with sensitivity and diplomacy.
- Able to demonstrate resilience, stamina and reliability under sustained pressure, never losing sight of objectives.
- Can demonstrate self-awareness and awareness of impact on others.
- Encourages innovative thinking in others and has the ability to harness and develop ideas to conclusion.
- Able to interpret legislation, national guidance as appropriate to the role.
Person Specification
Qualifications
Essential
- Master's Degree / Equivalent or equivalent experience.
- SQL Server.
Desirable
- Anaplan model builder.
- Master's level postgraduate qualification relevant to leadership, performance or analytics.
Skills and Knowledge
Essential
- Understands and uses relevant computer languages and software packages and is capable of writing programs to select, retrieve, manipulate, edit, and analyse data.
- Detailed understanding of the key targets and performance metrics utilised in an NHS Ambulance Trust.
- Clear understanding and experienced in working with staff and patient identifiable data and the responsibilities you have in ensure this data is safe in line with GDPR.
- Evidence in working to project timelines and deliverables.
- Advanced technical specialist in a range of predictive analytical tools such as R or Python. Advanced Excel and Microsoft skills.
Desirable
- In depth knowledge of resource planning in an Ambulance Trust and NHS policies and procedures.
Experience
Essential
- Significant experience of planning and delivery across a variety of disciplines including operational, performance management and service demand and capacity planning
- Significant in-depth management experience leading a team in a responsive, fast paced customer focused, operational environment.
- Experience of managing budgets, ensuring accountability and best value.
- Can clearly demonstrate delivery of improvements, operational efficiencies and cost reduction programmes.
- Experience of developing/working with complex information systems to identify, clarify and monitor change impacts.
- Experience of performance management and facilitating /leading change in a complex organisation including business planning and objective setting.
- Able to communicate the implications of complex data using strong influencing, negotiating and persuasive skills and the most appropriate format (this may be to potentially hostile/antagonistic audiences) in situations to achieve the organisation's strategic objectives.
Desirable
- Previous NHS experience including NHS targets and the key component parts of successful delivery of these along with the challenges facing healthcare.
- Practical experience and evidence of supporting and facilitating planning processes in health and/or social care, including experience of positively influencing senior managers.
- Experience of engaging and developing partnerships with a wide range of public service organisations, third sector and local communities to secure changes to service delivery.
- Experienced in producing training materials that can be followed by non-technical professionals.
- Experienced in writing policies and procedures for business change.
Personal Qualities, Abilities and Attributes
Essential
- Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives, being effective against background of uncertainty and change.
- Proactive problem solver and decision maker able to evidence innovative and strategic thinking ability.
- Evidenced leadership skills and continuous development in this area.
- Ability to translate corporate and directorate objectives into effective and achievable operational plans and capable of monitoring their success and outcomes.
- Pays attention to detail and able to concentrate for extended period of times.
- Able to develop successful relationships with internal colleagues and departments as well as externally with a wide range of stakeholders and work with individuals and groups from a range of backgrounds to support operational change and delivery.
- Ability to maintain confidentiality. The jobholder will be required to demonstrate the necessary prudence, judgement, and discretion.
- Confident to deliver potentially contentious information to large groups of senior management and be challenged.
- Ability to manage internal and external relationships with sensitivity and diplomacy.
- Able to demonstrate resilience, stamina and reliability under sustained pressure, never losing sight of objectives.
- Can demonstrate self-awareness and awareness of impact on others.
- Encourages innovative thinking in others and has the ability to harness and develop ideas to conclusion.
- Able to interpret legislation, national guidance as appropriate to the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
