Job summary
An exciting opportunity has arisen for an experienced leader to join as a Head of Clinical Operations in the East of England Ambulance Service (EEAST). Reporting to the Deputy Chief of Clinical Operations of the Trust, you will have a focus and passion for driving change for patient benefit. The service is at a critical point and the successful applicant will play an integral role in EEASTs improvement journey and achieve our vision of providing outstanding care, with exceptional people every hour of every day.
Please note that this vacancy is for Norfolk covering 3 main hub areas: Kings Lynn, Longwater and Waveney. There will be an expectation of working in patch 4/5 days per week.
Interviews for this role will take place early February 2025 (likely to be 4th & 5th).
Main duties of the job
As a member of the Senior Management Team, you will lead a team aspiring to foster a culture of improvement and to support a shift in organisational culture making EEAST an exceptional place to work while providing outstanding quality of care and performance.
The successful candidate will be accountable for all quality, performance, and financial key performance indicators for the sector, and engagement with internal business partners within the sector business unit. They will be a key figure for the public and stakeholder engagement for the Trust. Critical to the success of the role is the ability to interpret the Trust strategy, service development and priorities and turn these into quantifiable service delivery actions and results in a defined business unit of the Directorate.
The role operates across the strategic and tactical levels of the Trust business and as such the role time-spend should provide a broadly equal amount of time at these levels. As a key role in the delivery of service, the post holder will operate as part of the Strategic Command Team in a 'Gold Support' role, supporting the Strategic Commander. This is via an on-call rota and so whilst the standard working week is 37.5 hours, you must be flexible to meet the requirements of the role which may include unsocial hours at times.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Knowledge, Training and Experience
Essential
- Master's, or equivalent level, management qualification, or equivalent experience.
- Must have an understanding of relevant government policies in relation to health and social care policy.
- Full, UK compatible driving licence.
- NARU occupational standards Tactical/Strategic Commander accreditation, or willing to complete within the next 12 months.
- Where appropriate have completed, or be willing to complete, Blue Light driver course to enable a response to a major or critical incident.
Communication Skills
Essential
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Persuade board and senior managers of the respective merits of different options, innovation, and new market opportunities.
Analytical Skills
Essential
- Ability to analyse complex facts and situations and develop a range of options.
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Planning Skills
Essential
- Inputs to strategic plans across NHS and within the specific teams.
- Works with stakeholders to develop performance improvement plans and to develop plans for innovation and opening up the market.
Management Skills
Essential
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
- Skills for managing relationships with a range of different stakeholders.
Autonomy
Essential
- Manages Team within the constraints of NHS strategic plan.
- Ability to make decisions autonomously, when required, on difficult issues.
Person Specification
Knowledge, Training and Experience
Essential
- Master's, or equivalent level, management qualification, or equivalent experience.
- Must have an understanding of relevant government policies in relation to health and social care policy.
- Full, UK compatible driving licence.
- NARU occupational standards Tactical/Strategic Commander accreditation, or willing to complete within the next 12 months.
- Where appropriate have completed, or be willing to complete, Blue Light driver course to enable a response to a major or critical incident.
Communication Skills
Essential
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Persuade board and senior managers of the respective merits of different options, innovation, and new market opportunities.
Analytical Skills
Essential
- Ability to analyse complex facts and situations and develop a range of options.
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Planning Skills
Essential
- Inputs to strategic plans across NHS and within the specific teams.
- Works with stakeholders to develop performance improvement plans and to develop plans for innovation and opening up the market.
Management Skills
Essential
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
- Skills for managing relationships with a range of different stakeholders.
Autonomy
Essential
- Manages Team within the constraints of NHS strategic plan.
- Ability to make decisions autonomously, when required, on difficult issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
