Job summary
This post is based in Norwich.
Reporting to the Second Line Manager and Digital Service Manager: Service Desk, we are seeking an experienced first and second line Technician with a minimum of three years experience working in Digital roles to provide 'second line' technical support to the Trust's IT users located across all sites, including supporting in the delivery of efficient and effective hardware asset management processes and systems.
Main duties of the job
The post holder:
o will ensure a range of IT information is processed in accordance with policies and procedures.
o will investigate a range of IT issues.
o may advise users on systems/policy.
o may develop or adapt a range of software/web pages/information reports, or install/maintain a range of hardware and software, or analyse interpret a range of information/data, or deliver IT training.
o will carry out asset management tasks across the life cycle of Trust IT hardware.
The post holder will be required to travel to the Trust's other sites for work purposes, so the ability to travel is essential.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential
- Diploma in IT or equivalent knowledge/experience.
- ECDL or equivalent knowledge.
Desirable
- ITIL Foundation Certification.
- Microsoft Certification.
Knowledge and Experience
Essential
- Minimum 2 years in IT support experience.
Desirable
- Experience of network management systems and network monitoring.
- Experience of computer aided dispatch systems and their associated interfaces.
- Experience of radio systems, including analogue and digital services.
- Experience of Telephony systems, including analogue and digital services.
Practical and Intellectual Skills
Essential
- Intermediate working knowledge of MS Windows Operating Systems.
- Intermediate working knowledge of Windows Server and Active Directory.
- Intermediate knowledge of LAN, WAN, wireless networking, and structured cabling topologies.
- Intermediate working knowledge of MS Office applications.
- Intermediate working knowledge of PC architecture.
- Intermediate knowledge of backup software, and remote access software applications.
Desirable
- Intermediate knowledge of TCP/IP networking.
Personal Qualities, Abilities and Attributes
Essential
- Able to communicate technical information to non-technical staff in a way they can understand it.
- Ability to concentrate and deal with unpredictable interruptions.
- Able to communicate well with staff at all levels of the organisation and show tact and discretion.
- Ability to travel between sites (full driving licence/own car).
Person Specification
Qualifications
Essential
- Diploma in IT or equivalent knowledge/experience.
- ECDL or equivalent knowledge.
Desirable
- ITIL Foundation Certification.
- Microsoft Certification.
Knowledge and Experience
Essential
- Minimum 2 years in IT support experience.
Desirable
- Experience of network management systems and network monitoring.
- Experience of computer aided dispatch systems and their associated interfaces.
- Experience of radio systems, including analogue and digital services.
- Experience of Telephony systems, including analogue and digital services.
Practical and Intellectual Skills
Essential
- Intermediate working knowledge of MS Windows Operating Systems.
- Intermediate working knowledge of Windows Server and Active Directory.
- Intermediate knowledge of LAN, WAN, wireless networking, and structured cabling topologies.
- Intermediate working knowledge of MS Office applications.
- Intermediate working knowledge of PC architecture.
- Intermediate knowledge of backup software, and remote access software applications.
Desirable
- Intermediate knowledge of TCP/IP networking.
Personal Qualities, Abilities and Attributes
Essential
- Able to communicate technical information to non-technical staff in a way they can understand it.
- Ability to concentrate and deal with unpredictable interruptions.
- Able to communicate well with staff at all levels of the organisation and show tact and discretion.
- Ability to travel between sites (full driving licence/own car).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
