Job summary
The post holder will be working as part of a team focused on supporting the Strategic, Tactical and Operational needs of the team.
Working on a full rotating shift basis the post holder will be responsiblefor assisting the team in optimising capacity, response, in day issues, escalation and resolution of matters and collating data and formulating reports for the duty tactical commander and people and vehicle support hub manager
Main duties of the job
* Assist the People and Vehicle Support Manager and the tacticalcommander in the smooth running of the Tactical Cell, undertakingtasks where necessary to facilitate achieving optimal Resource coveracross the area.
* Undertake tasks and actions as directed by the Tactical Commander* To support meetings and conference calls through minute taking andpreparing reports to a high standard ready for dissemination to seniortrust managers and external stakeholders.
* Receive information and communication from a wide variety of seniormanagers and staff. Escalating issues to the duty tactical commander.
* Coordinate effective handover at shift change times with a particularfocus on reducing late finishes
* Support the team as required in the event of any significant or majorincident
* To maintain, utilise and update any of the databases used for the purposes of the Tactical Cell and develop and maintain electronic databases for audit and monitoring. Participate in ongoing service quality review.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential
- NVQ L3 or equivalent level of qualification
- NARU Loggist qualification or willing to achieve within 12 months of appointment
Desirable
- Experience in minute taking with recognised supporting qualification (ICSA or similar)
Skills and Knowledge
Essential
- Effective oral and written communication skills.
- Ability to produce and maintain accurate records within deadlines
- An understanding of and ability to work with computer based systems and databases
- Proficient and working knowledge of Microsoft Office systems (Outlook, Word and Excel). (M.O.S qualification desirable)
- The ability to work both under direction and without supervision and on your own initiative within Service procedures.
- Demonstrate effective organisational skills
- Ability to work with sensitive, confidential and restricted information
- Ability to handle sensitive situations professionally, assertively, empathetically and tactfully
- Ability to work with speed, accuracy and to deadlines, at times under considerable pressure, without compromising standards of performance.
- Good interpersonal skills and an ability to communicate with all levels of staff
- Ability to prioritise workload and meet deadlines whilst maintaining quality standards
Experience
Essential
- Proven ability to work to policies, procedures and instructions
- Experience in receiving and interpreting data and information with a high level of accuracy
- Significant experience of working in a customer service environment
Desirable
- Some Experience in radio operating techniques and procedures effectively undertaken within control room environments
- Previous experience of working within a control room environment
Personal Attributes
Essential
- Act as a good role model and present a confident and enthusiastic self-image
- Calm and resilient under pressure
- Demonstrates commitment to the delivery of a quality service
- Pro-active and innovative in achieving results and objectives
- Demonstrate an empathetic approach to staff welfare in times of high stress and emotion
Person Specification
Qualifications
Essential
- NVQ L3 or equivalent level of qualification
- NARU Loggist qualification or willing to achieve within 12 months of appointment
Desirable
- Experience in minute taking with recognised supporting qualification (ICSA or similar)
Skills and Knowledge
Essential
- Effective oral and written communication skills.
- Ability to produce and maintain accurate records within deadlines
- An understanding of and ability to work with computer based systems and databases
- Proficient and working knowledge of Microsoft Office systems (Outlook, Word and Excel). (M.O.S qualification desirable)
- The ability to work both under direction and without supervision and on your own initiative within Service procedures.
- Demonstrate effective organisational skills
- Ability to work with sensitive, confidential and restricted information
- Ability to handle sensitive situations professionally, assertively, empathetically and tactfully
- Ability to work with speed, accuracy and to deadlines, at times under considerable pressure, without compromising standards of performance.
- Good interpersonal skills and an ability to communicate with all levels of staff
- Ability to prioritise workload and meet deadlines whilst maintaining quality standards
Experience
Essential
- Proven ability to work to policies, procedures and instructions
- Experience in receiving and interpreting data and information with a high level of accuracy
- Significant experience of working in a customer service environment
Desirable
- Some Experience in radio operating techniques and procedures effectively undertaken within control room environments
- Previous experience of working within a control room environment
Personal Attributes
Essential
- Act as a good role model and present a confident and enthusiastic self-image
- Calm and resilient under pressure
- Demonstrates commitment to the delivery of a quality service
- Pro-active and innovative in achieving results and objectives
- Demonstrate an empathetic approach to staff welfare in times of high stress and emotion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
