Business Support Manager – Clinical Operations Office

Job description

Job responsibilities

Respond to or making independent decisions to re-direct designated emails that come in through the Deputy Chief Operating Officer's account.

To act in a minder role providing support to ensure readiness for meetings in impending events.

To service Deputy Chief Operating Officer meetings and sub groups as appropriate and be accountable for ensuring that all designated meetings and groups are organised and administered in a professional and timely manner.

Formulating, as applicable the agendas and organising the supporting reports and papers

To support decision making by undertaking desktop and other research providing preliminary advice/briefings/presentation/written reports for the Deputy Chief Operating Officer.

Produce reports and statistics as required, producing documents from a variety of sources and presenting the information in various formats.

Provide an input to the production of Executive documents including assistance with layout and presentation.

To assist in the drafting of operational and policy papers and to carry out detailed analyses and help assess complex situations on behalf of the Deputy Chief Operating Officer.

Participate in coordinating or leading special projects that facilitate the smooth functioning of the Deputy Chief Operating Officer office or which supports the overall performance and achievement of the Trust.

To develop a strong working network encompassing all internal and external stakeholders.

Maintain manual and computerised records including collating and presenting data; ensure the completion of necessary returns (Payroll etc.) as appropriate.

Person Specification

Qualifications

Essential

• Educated to Postgraduate Level in relevant subject, ie Business Management, or equivalent level of experience of working at a similar level in specialist area.
• Further training or significant experience in Project Management, Financial Management or Supporting Change Management processes.

Experience

Essential

• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Experience and understanding of evaluating and measuring the performance of health services.

Management Skills

Essential

• Ability to prepare and produce concise yet insightful communications and reports for dissemination to senior stakeholders, and a broad range of stakeholders, as required.
• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.

Desirable

• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Ambulance Service

Address

Melbourn

Whiting Road Melbourn

Melbourn

SG8 6NA

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)