Job summary
We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.
If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you!
You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.
Please ensure that your application relates to the essential criteria in the person specification.
Every day is different as an ACA and you could really make a difference to our patients.
**Please note that from 1st October 2024, EEAST will no longer be providing the contract for Patient Transport in Cambridgeshire. Any permanent staff will be transferred to the new provider**
Main duties of the job
The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.
You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.
You need a full UK manual car driving licence, with one years driving experience.(Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)
Your role with EEAST PTS would start with a3 week paid training course(Monday - Friday). The training involves clinical training to be a 'First Person on Scene', patient transport driver training, and a full uniform is provided.
During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending these venues (usually Welwyn Garden City & Barton Mills).
You MUST be able to commit to undertaking the training course as outlined above.
About us
We deliver Patient Transport Services in Cambridgeshire, Bedfordshire, Hertfordshire, North and West Essex.
Our vision is underpinned by four goals:
- Be an exceptional place to work, volunteer and learn.
- Provide outstanding quality of care and performance.
- Be excellent collaborators and innovators as system partners.
- Be an environmentally and financially sustainableorganisation.
We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.
Working for Patient Transport Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
- Pay enhancement for out of hours shift working
- NHS Pension Scheme
- Free on-site parking
- Minimum of 27 days annual leave + 8 days bank holiday (increasing with years of service)
- Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial service
- Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST
Job description
Job responsibilities
1. Maintain an appropriate level of care for patients, relevant to their condition. This includes recognition of when additional skills or support may be needed.2. Record, process and share information / paperwork regarding patient condition, care undertaken and observations to all appropriate healthcare partners.3. Adhere to Trust policy in respect of the control of confidential information as outlined within the data protection act and the Caldicott principles.4. Drive a range of vehicles in a manner appropriate to the patients condition and in accordance with Trust approved training criteria.5. Complete all relevant operational documentation, e.g. daily routine vehicle checks, patient listings and other information in accordance with Trust policy and ISO9001:2008 requirements.6. Maintain the vehicle in a sanitary condition in line with health & safety, clinical waste management, occupational health, ISO9001:2008 and clinical directorate guidelines. Ensure that all health and safety and policy is adhered to within the working environment, whether within the Trusts premises or at treatment centres.7. Maintain clear and regular communication with the Ambulance Liaison Office and other Healthcare professionals / colleagues, in line with agreed protocols, e.g. ISO and Caldicott. Ensure that the needs of the patient are met and operational efficiency and effectiveness is maintained.8. Assist patients in their homes, both prior to and after transportation, ensuring they have their basic needs catered for and their homes are safe. This includes measuring, highlighting and reporting areas of risk in line with Trust risk assessment procedures.9. Physically manoeuvre and / or lift patients, including the use of Trust supplied carrying aids, in circumstances where patients are unable to manage alone, after undertaking a manual handling risk assessment e.g. up and down stairs and within restricted spaces.10. Ensure that patients are taken to and collected from the agreed treatment area within the hospital or centre in a timely basis.11. Provide any clinical assistance to the authorised level of competence in all circumstances that require it.12. Participate in equipment trials, working parties and highlighting areas of potential personal and organisation service development.13. Required to take personal responsibility for continued professional development through the personal development review process, the knowledge and skills framework and Trust training sessions.
Job description
Job responsibilities
1. Maintain an appropriate level of care for patients, relevant to their condition. This includes recognition of when additional skills or support may be needed.2. Record, process and share information / paperwork regarding patient condition, care undertaken and observations to all appropriate healthcare partners.3. Adhere to Trust policy in respect of the control of confidential information as outlined within the data protection act and the Caldicott principles.4. Drive a range of vehicles in a manner appropriate to the patients condition and in accordance with Trust approved training criteria.5. Complete all relevant operational documentation, e.g. daily routine vehicle checks, patient listings and other information in accordance with Trust policy and ISO9001:2008 requirements.6. Maintain the vehicle in a sanitary condition in line with health & safety, clinical waste management, occupational health, ISO9001:2008 and clinical directorate guidelines. Ensure that all health and safety and policy is adhered to within the working environment, whether within the Trusts premises or at treatment centres.7. Maintain clear and regular communication with the Ambulance Liaison Office and other Healthcare professionals / colleagues, in line with agreed protocols, e.g. ISO and Caldicott. Ensure that the needs of the patient are met and operational efficiency and effectiveness is maintained.8. Assist patients in their homes, both prior to and after transportation, ensuring they have their basic needs catered for and their homes are safe. This includes measuring, highlighting and reporting areas of risk in line with Trust risk assessment procedures.9. Physically manoeuvre and / or lift patients, including the use of Trust supplied carrying aids, in circumstances where patients are unable to manage alone, after undertaking a manual handling risk assessment e.g. up and down stairs and within restricted spaces.10. Ensure that patients are taken to and collected from the agreed treatment area within the hospital or centre in a timely basis.11. Provide any clinical assistance to the authorised level of competence in all circumstances that require it.12. Participate in equipment trials, working parties and highlighting areas of potential personal and organisation service development.13. Required to take personal responsibility for continued professional development through the personal development review process, the knowledge and skills framework and Trust training sessions.
Person Specification
Qualifications
Essential
- Full car driving licence (max 3 penalty points on licence
Desirable
Knowledge & Experience
Essential
- Experience of dealing with people, demonstrating sound customer care skills.
Desirable
- Previous work in a caring profession. Work with public involvement.
Person Specification
Qualifications
Essential
- Full car driving licence (max 3 penalty points on licence
Desirable
Knowledge & Experience
Essential
- Experience of dealing with people, demonstrating sound customer care skills.
Desirable
- Previous work in a caring profession. Work with public involvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
