Incident Command Desk Supervisor

Job description

Job responsibilities

1. Duties & Responsibilities

• Responsible for the monitoring and processing of emergency 999 calls from the general public. Analysing a patients conditionandsituation to obtain an appropriate AMPDS category and relevant specialist ambulance response determinant code.

• Responsibilities in line with those of the main duties and responsibilities of a Dispatch Team Leader

• To provide a liaison role between the Command Structure in the event of a major Incident

• Provide team expertise in Major Incident preparedness. Ensure that the whole team are current with procedures relating to extraordinary events

Person Specification

Skills and Knowledge

Essential

• Knowledge of dealing with major incidents
• Knowledge of CBRN and HAZMAT incident procedures
• Understanding of role and responsibilities of the post
• Knowledge of performance standards
• Knowledge of the local geographical area

Qualifications

Essential

• Minimum 5 GCSEs (or equivalent) including Maths and English
• Experience of supervising / managing staff

Experience

Essential

• Significant experience post training experience working within an ambulance service or similar control type of environment.
• Experience of supervising/managing staff

Personal Attributes

Essential

• Ability to work in a pressurised, stressful & busy environment.
• The ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation
• Excellent communication skills, empathetic, tactful and diplomatic
• Excellent judgement while under constant pressure
• Excellent organisational skills and the ability to prioritise and use own initiative
• Follow written and oral instruction

Other Requirements

Essential

• Ability to work in a department which provides cover over 24hr rota over 7 days including all bank holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Ambulance Service

Address

Chelmsford EOC

Hospital Approach

Chelmsford

CM1 7WS

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)