Job summary
A new and exciting opportunity has arisen to join our Emergency Operations Centre (EOC). The Quality and Governance Manager will be responsible for providing specialised advice and support to the EOC Quality and Improvement Manager and wider EOC Team, in managing, measuring, and demonstrating compliance with CQC requirements, IPC, statutory and mandatory compliance, assurance and reporting. In addition, the post holder will be responsible for monitoring and managing EOC Risk Register.
Oversight and supporting all EOC Improvement Projects, including OPIP and QCIP.
This is a key role reporting to the EOC Quality and Improvement Manager and supporting onward reporting to the Executive and Trust Board.
Main duties of the job
The post holder will hold accountability for the management and coordination of the EOCs self- assessments and associated evidence portfolio, working at all levels across the EOC and Organisation, ensuring that the EOC can demonstrate, evidence, and respond, to any CQC reporting requirements, including those related to any inspection processes.
The post holder will have highly developed specialist knowledge and expertise in regulatory requirements, developing a quality and safety culture through knowledge of improvement methodology and change management, have a proactive 'can do' approach, be highly motivated and confident in managing challenging and changing workloads, demonstrating political astuteness.
About us
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values:
- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do
Our 4 goals are:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the associated attachment/s.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the associated attachment/s.
Person Specification
Qualifications
Essential
- Educated to Master's Level in a relevant topic or equivalent knowledge and experience of managing Governance in a complex Organisation.
- Project Management Qualification or significant experience.
Desirable
- Recognised Management Qualification such as NHS Leadership Mary Seacole.
- Clinical Qualification
Knowledge and Experience
Essential
- Knowledge of the CQC 5 Standards and the CQC core service framework requirements and expectations.
- Experience of communicating with external stakeholders in a sometime challenging arena.
- Excellent IT skills including Word, InPhase, Insight, Excel, MS Teams, and PowerPoint.
- Demonstrates a firm understanding of Risk Management.
- Leadership expertise and managing a team within an NHS setting.
Desirable
- Experience in a senior managerial position.
Personal Qualities
Essential
- Excellent written and verbal, presentation and report writing skills.
- Strong analytical skills and able to manage several demanding agendas simultaneously, and able to work autonomously.
- Able to work effectively in an unpredictable and demanding environment including dealing with frequent interruptions.
- Multitasker with the ability to prioritise work within an environment of conflicting demands and pressures.
- Able to work across professional and organisational boundaries, with good negotiation/facilitation skills.
Person Specification
Qualifications
Essential
- Educated to Master's Level in a relevant topic or equivalent knowledge and experience of managing Governance in a complex Organisation.
- Project Management Qualification or significant experience.
Desirable
- Recognised Management Qualification such as NHS Leadership Mary Seacole.
- Clinical Qualification
Knowledge and Experience
Essential
- Knowledge of the CQC 5 Standards and the CQC core service framework requirements and expectations.
- Experience of communicating with external stakeholders in a sometime challenging arena.
- Excellent IT skills including Word, InPhase, Insight, Excel, MS Teams, and PowerPoint.
- Demonstrates a firm understanding of Risk Management.
- Leadership expertise and managing a team within an NHS setting.
Desirable
- Experience in a senior managerial position.
Personal Qualities
Essential
- Excellent written and verbal, presentation and report writing skills.
- Strong analytical skills and able to manage several demanding agendas simultaneously, and able to work autonomously.
- Able to work effectively in an unpredictable and demanding environment including dealing with frequent interruptions.
- Multitasker with the ability to prioritise work within an environment of conflicting demands and pressures.
- Able to work across professional and organisational boundaries, with good negotiation/facilitation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
