SPOC Call Handler

East of England Ambulance Service

This job is now closed

Job summary

We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service.

Main duties of the job

These are responsible roles, which require the applicant to have the ability to remain calm under pressure, to be assertive and flexible, with a caring attitude and to be able to adhere to strict confidentiality and information governance.

About us

The Trust is dedicated to the delivery of the highest possible standards of patient care and is looking to recruit motivated and enthusiastic individuals as Call Handlers working in the Single Point of Contact (SPOC) environment which includes calls of a safeguarding nature.

The SPOC Call Centre has a 24-hour function and it is a requirement of the job that Shift Leaders will be available to work evenings, weekends and bank holidays, including Christmas Day and Easter, according to the duty rota.

Date posted

18 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

247-AOCSCHB-0324

Job locations

Bedford

Hammond Road

Bedford

MK41 0RG

Job description

Job responsibilities

Hours are worked on a rotational shift basis, 365 days per year, including evenings, nights and weekends. Successful candidates will require to have excellent communication and be proficient in computer skills.

If you have proven customer care experience and local knowledge of the area you are applying to work in then we would like to hear from you.

Please ensure you complete the application in full, addressing all of the person specification points, providing detailed information

Job description

Job responsibilities

If you have proven customer care experience and local knowledge of the area you are applying to work in then we would like to hear from you.

Please ensure you complete the application in full, addressing all of the person specification points, providing detailed information

Person Specification

Evicenced

Essential

3 GCSE's at Grade C or above (or equivalent)

Evidenced

Essential

Use of Information Technology such as windows based systems and also Information Communication Technology such as telephony, email

Desirable

The ability to take and record information accurately & in a timely fashion
Work in an environment where decisions are based upon an ever changing set of disparate circumstances

Evidenced

Essential

Experience of a call centre environment

Desirable

Experience of shift work
An understanding of how bereavement and stress affects behaviour

Person Specification

Evicenced

Essential

3 GCSE's at Grade C or above (or equivalent)

Evidenced

Essential

Use of Information Technology such as windows based systems and also Information Communication Technology such as telephony, email

Desirable

The ability to take and record information accurately & in a timely fashion
Work in an environment where decisions are based upon an ever changing set of disparate circumstances

Evidenced

Essential

Experience of a call centre environment

Desirable

Experience of shift work
An understanding of how bereavement and stress affects behaviour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.