Job summary
The EOC Support Services Manager is a key role within the EOC Business Unit and will focus on providing effective leadership and direction to all staff and managers within the Support Services Team and across the four EOC functions.
The post holder will work with the Local Area Managers to ensure the implementation, and future development, of EEAST's Clinical Model and UEC strategy, with a lead role in strategic project management, as required.
The post holder will assist with holding the Local Area Managers within their function to account for ensuring operational and clinical performance, to achieve national performance standards and local Key Performance Indicators, which support optimal clinical outcomes, and best patient experience and safety.
The post holder will contribute to the Clinical Operational Service Planning process of the Trust and will be involved in several key strategic and operational developments, including significant business change processes.
They will jointly hold responsibility, with the Deputy Chief of Clinical Operations, for the management of the regional EOC, and support six ICSs. This will require an ability to communicate clearly and concisely within the Organisation and with external agents.
Main duties of the job
- To work in conjunction with other Senior Managers to manage staff and provide direction and leadership (and associated budget and recruitment management to the Tactical Operations/Incident Command Cell (TOC) Teams and operational staff, ensuring Key Performance Indicators are achieved.
- To continually monitor and assess service requirements and negotiate with the Duty Tactical Commanders, facilitating adjustments, where required, to ensure optimum planning of services across the Trust.
- To participate in supporting major incidents and be Tactical Command for Major Incident management across the Trust.
- To ensure that the Trust is in a state of readiness to respond to a largescale or Major Incident, and that operational staff are kept informed of recent changes and developments in this area.
- To contribute to, support, and deliver, effective management of all contracts within the EOC Business Unit, monitoring performance against agreed standards and national targets. Formulate and enact plans to rectify performance issues against contract standards.
- To be responsible for ensuring that any identified risks to service delivery, patient safety, performance, and finance, are reported to the Head of Clinical Operations. Develop actions to mitigate impact on the Trust and obtain agreement from the Head of Clinical Operations to implement, as appropriate. Monitor and evaluate effectiveness
About us
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values
- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.
Our 4 goals are:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
Job description
Job responsibilities
Please see a full list of Main responsibilities/Job Description & the Person Specification for review for application within the attached documents on this vacancy.
Job description
Job responsibilities
Please see a full list of Main responsibilities/Job Description & the Person Specification for review for application within the attached documents on this vacancy.
Person Specification
Knowledge
Essential
- Educated to Master's level, or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through postgraduate diploma, or equivalent experience or training, plus further specialist knowledge or experience to Master's Level equivalent
- Evidence of post qualifying and Continuing Professional Development.
- Member of relevant professional body.
- Must have an understanding of the background to, and aims of, current health care policy, and appreciate the implications of this on engagement.
- NARU occupational standards Tactical Commander Accreditation, or willing to complete within the next 12 months.
Communication Skills
Essential
- Developed communication skills for delivering key messages to a range of stakeholders, both internal and external (including outside the NHS) to the organisation, some at very senior level.
Planning Skills
Essential
- Evidence of planning and delivering programmes and projects and services on time.
Management Skills
Essential
- Abilities for financial and staff management.
Autonomy
Essential
- Ability to work without supervision, providing specialist advice to the Organisation, working to tight and often changing timescales, interpreting national policy for implementation.
Equality & Diversity
Essential
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
Financial Management
Essential
- Previously responsible for a budget, involved in budget setting, and working knowledge of financial processes.
Other
Essential
- Team working skills, self-motivated, ability to move between details and the bigger picture.
Person Specification
Knowledge
Essential
- Educated to Master's level, or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through postgraduate diploma, or equivalent experience or training, plus further specialist knowledge or experience to Master's Level equivalent
- Evidence of post qualifying and Continuing Professional Development.
- Member of relevant professional body.
- Must have an understanding of the background to, and aims of, current health care policy, and appreciate the implications of this on engagement.
- NARU occupational standards Tactical Commander Accreditation, or willing to complete within the next 12 months.
Communication Skills
Essential
- Developed communication skills for delivering key messages to a range of stakeholders, both internal and external (including outside the NHS) to the organisation, some at very senior level.
Planning Skills
Essential
- Evidence of planning and delivering programmes and projects and services on time.
Management Skills
Essential
- Abilities for financial and staff management.
Autonomy
Essential
- Ability to work without supervision, providing specialist advice to the Organisation, working to tight and often changing timescales, interpreting national policy for implementation.
Equality & Diversity
Essential
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
Financial Management
Essential
- Previously responsible for a budget, involved in budget setting, and working knowledge of financial processes.
Other
Essential
- Team working skills, self-motivated, ability to move between details and the bigger picture.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
