Job summary
This advert is for roles in Basildon, Southend and Chelmsford, Training courses will commence from April 2024
Take the first step into a career where you can make a real difference when you come to work. We are delighted to accept applications for the Emergency Care Assistant role.
You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element of the service we provide to our patients and our staff.
Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST #WeAreTheNHS
As a bonus to joining our growing team and we are also delighted to be able to offer you the following in addition to the advertised salary to join the team on a course from July 2023 onwards and applicable to this advert only:
- £1000* payment in your first months' pay
- In addition, a further payment of £1000* after 12 months in post**
**Full details and Terms and Conditions of eligibility criteria will be outlined in your offer letter should you be successful.
*All payments are subject to usual deductions of Tax and NI
Should you be successful, following the successful completion of Pre-Employment Checks, you will be allocated the next available course
Main duties of the job
At EEAST we expect our clinical workforce to deliver the very best care to our patients with the support of a dedicated team of clinical staff, volunteers, call handlers, dispatchers and support staff. In addition, paramedics will routinely work with other allied health professionals in partnership organisations in both hospital and community-based services to ensure timely referrals and discharge.
A shift on an ambulance is like no other workplace. You will operate in a wide range of environments, across both urban and rural areas managing everything from birth to end of life, chronic conditions to critical illness or injury.
About us
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values:
- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.
Our 4 goals are:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
Qualifications Route 1
Essential
- Two GCSE Grade D (or above) in any of these three subjects: Maths, English or Science or a pass in Functional Skills Level 2 may be accepted and will be reviewed on an individual basis. Certificates will need to be produced before interview
- Full UK manual driving licence with 1 year driving experience *Maximum 3 Penalty Points for minor offences *Maximum 6 Penalty points for SP30 Driving Offences
Desirable
- Provisional C1 driving licence at the point of commencement of training course. (You will be required to achieve full C1 licence within 3-months of completing the initial 6-week training course; requirements detailed in C1 Licence Disclaimer)
Qualifications Route 2
Essential
- Full Category C1 on driving licence at the point of application.
- Full UK manual driving licence with 1 year driving experience*Maximum 3 Penalty Points for minor offences *Maximum 6 Penalty points for SP30 Driving Offences
Desirable
- Two GCSE Grade D (or above) in any of these three subjects: Maths, English or Science or a pass in Functional Skills Level 2 may be accepted and will be reviewed on an individual basis. Certificates will need to be produced at interview. (If you do not have these qualifications at point of application, you will be contractually required to achieve pass in Functional Skills Level 2 in Maths and English within the first 12 months of employment).
Skills and Knowledge
Essential
- Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
- Excellent interpersonal skills with the ability to relate to people, listen well and apply questioning react in a tactful, appropriate, and professional manner
- Good communication skills with the ability to communicate appropriately and effectively face to face, over the phone/radio and in writing.
Desirable
- Knowledge of the role of current non-registered healthcare workers, including emergency care assistants and how they contribute to excellent patient care.
- Knowledge about East of England Ambulance Service, its organisational values, and the services it provides to patients and the community.
Experience
Essential
- Experience of dealing with people in difficult and challenging circumstances and / or 'customer care' environment /customer service experience.
Desirable
- Experience of involvement or caring for people in a health or social care environment.
- Additional driving experience, for example driving larger vehicles within rural and urban areas.
Personal Attributes
Essential
- Commitment to self-development.
Desirable
- Treats everyone as an individual and strives to understand individual need.
- Be organised and able to take responsibility for own learning to meet deadlines.
- Be able to seek feedback, think about and respond proactively to feedback you are given.
Person Specification
Qualifications Route 1
Essential
- Two GCSE Grade D (or above) in any of these three subjects: Maths, English or Science or a pass in Functional Skills Level 2 may be accepted and will be reviewed on an individual basis. Certificates will need to be produced before interview
- Full UK manual driving licence with 1 year driving experience *Maximum 3 Penalty Points for minor offences *Maximum 6 Penalty points for SP30 Driving Offences
Desirable
- Provisional C1 driving licence at the point of commencement of training course. (You will be required to achieve full C1 licence within 3-months of completing the initial 6-week training course; requirements detailed in C1 Licence Disclaimer)
Qualifications Route 2
Essential
- Full Category C1 on driving licence at the point of application.
- Full UK manual driving licence with 1 year driving experience*Maximum 3 Penalty Points for minor offences *Maximum 6 Penalty points for SP30 Driving Offences
Desirable
- Two GCSE Grade D (or above) in any of these three subjects: Maths, English or Science or a pass in Functional Skills Level 2 may be accepted and will be reviewed on an individual basis. Certificates will need to be produced at interview. (If you do not have these qualifications at point of application, you will be contractually required to achieve pass in Functional Skills Level 2 in Maths and English within the first 12 months of employment).
Skills and Knowledge
Essential
- Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
- Excellent interpersonal skills with the ability to relate to people, listen well and apply questioning react in a tactful, appropriate, and professional manner
- Good communication skills with the ability to communicate appropriately and effectively face to face, over the phone/radio and in writing.
Desirable
- Knowledge of the role of current non-registered healthcare workers, including emergency care assistants and how they contribute to excellent patient care.
- Knowledge about East of England Ambulance Service, its organisational values, and the services it provides to patients and the community.
Experience
Essential
- Experience of dealing with people in difficult and challenging circumstances and / or 'customer care' environment /customer service experience.
Desirable
- Experience of involvement or caring for people in a health or social care environment.
- Additional driving experience, for example driving larger vehicles within rural and urban areas.
Personal Attributes
Essential
- Commitment to self-development.
Desirable
- Treats everyone as an individual and strives to understand individual need.
- Be organised and able to take responsibility for own learning to meet deadlines.
- Be able to seek feedback, think about and respond proactively to feedback you are given.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
