PTS Control Team Leader - Chelmsford
This job is now closed
Job summary
To effectively manage the production and delivery of a quality based daily transport plan within the Patient Transport Services Control Room in conjunction with all other transport planning areas within the Trust. To manage a team of Senior Patient Liaison Assistants and Patient Liaison Assistants and carry out staff assessments.
Shifts Pattern : 07:00 - 19:00 - Monday - Saturday / 09:00 - 17:00 Sunday
Alternate weekend rota
Some flexibility with shift times may be required to meet the needs of the service.
Main duties of the job
To support and guide planning and day control staff in the effective deployment of available resources, thus ensuring patient journeys are compliant with service level agreements.
Identify improvements and implement agreed changes within area of responsibility in conjunction with Operational and Service Delivery Managers.
Liaise with the Communications Centre Team Leaders and Managers in other localities to ensure cross border activity is managed effectively.
Supervise PTS Control Room Staff. This includes return to work interviews and reviewing staff's personal development
Develop teams to maximise flexibility of personal skills, optimum use of resources and improved performance of the service.
Create, maintain and improve effective working relationship across the Trust, with Commissioners and end users in conjunction with Operational Managers and Service Delivery Managers
Manage the day to day distribution of the quality based daily transport plan.
Ensure that information impacting on daily service delivery is shared across the team.
Proactively monitor, analyse and report on service delivery patterns and resource implications.
Monitor information within the CLERIC system and ensure it is maintained so that report generation is accurate and meaningful
About us
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Details
Date posted
06 October 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
247-PTS-CTL-1023
Job locations
Chelmsford
Hospital Approach
Chelmsford
CM1 7WS
Employer details
Employer name
East of England Ambulance Service
Address
Chelmsford
Hospital Approach
Chelmsford
CM1 7WS
Employer's website
https://www.eastamb.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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