Job summary
As a key member of the Performance, Improvement, Planning and Tactical Operations Leadership team, you will be responsible for the setting and coordination of tactical actions across the Trust to meet the Strategic Commanders intentions.
Main duties of the job
The Tactical Operations Centre are looking for an effective manager with demonstrable experience in delivering clear vision and strategy, to lead on a shift basis the Regional Tactical Operations Centre based in Norwich
The role is varied by the very nature of emergency service work and we recommend you read the Job Description and Person Specification attached to understand the role and full requirements for the position.
Overarching summary of some of the key responsibilities:o optimisation of resources to be available for deployment by the Emergency Operations Control Centreso Effective liaison with Operational area tactical commanders and Duty EOC managers for in day deliveryo Effective management of Hospital and wider health system escalation, intelligence and coordinationo Performance Improvement and Intelligence informationo Tactical regional command of serious or significant incidents.
The successful candidate will be a role model leader by demonstrating effective and appropriate behaviours in both day-to-day operations and in high risk, difficult and distressing situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation and audience.
About us
The tactical operations centre is a busy, often pressurised environment. As a key member of the Performance, Improvement, Planning and Tactical Operations Leadership team the successful candidate will be responsible for the setting and coordination of tactical actions across the Trust to meet the Strategic Commanders intentions.
The DTC role is extremely wide ranging, and no 2 days will be the same. You will act as a single point of contact for both internal and external stakeholders at every level of the organisations, as such excellent communication, team working, relationship building skills and experience of leading teams remotely are the essential.It is expected that you will be able to make evidence based or risk assessed decisions independently.
If you share our passion for high performance, continuous improvement, and exceptional standards of customer service, are self-motivated, can work with all types of people and have a professional outlook to work, then we would love to hear from you.
All applicants and employees must adhere to the Trust Values of Care, Teamwork, Quality, Respect and Honesty,
Job description
Job responsibilities
As the role is varied by the very nature of emergency service work, the below provides overarching summary of the key responsibilities. optimisation of resources to be available for deployment by the Emergency Operations Control Centres Effective liaison with Operational area tactical commanders and Duty EOC managers for in day delivery Effective management of Hospital and wider health system escalation, intelligence and coordination Leadership of the out of service support hub Performance Improvement and Intelligence information Tactical regional command of serious or significant incidents. Setting up of an incident command room when a declaration of a significant or major incident is declared. Business as usual Tactical command in the event of a major incident. Monitoring a range of live performance metrics so targets remain within the agreed operational thresholds;v5 Duty Tactical Commander Job Description Direct active interventions to ensure optimal patient safety and regional operational performance delivery. Lead any surge escalation calls. Direct on a dynamic basis actions; Managing and holding Tactical cell managers and staff to account through the setting of actions and objectives. Maintaining effective oversight to support the safety and wellbeing of staff that are late off duty. Providing exception authority for the removal of resource from service for staff related wellbeing matters Identifying KPI breaches and remedial actions Communicating effectively and timely with key external stakeholders when required to identify and resolve dynamic issues in day-to-day operations; Making the most effective decisions without reference to others on behalf of the EEAST that affect patient care, the public, staff and the service using well-informed judgement and when necessary in collaboration with a range of stakeholders; Assuming the responsibility of the most senior tactical level manager on duty Being a role model leader by demonstrating effective and appropriate behaviours in both day-to-day operations and in high risk, difficult and distressing situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation
Job description
Job responsibilities
As the role is varied by the very nature of emergency service work, the below provides overarching summary of the key responsibilities. optimisation of resources to be available for deployment by the Emergency Operations Control Centres Effective liaison with Operational area tactical commanders and Duty EOC managers for in day delivery Effective management of Hospital and wider health system escalation, intelligence and coordination Leadership of the out of service support hub Performance Improvement and Intelligence information Tactical regional command of serious or significant incidents. Setting up of an incident command room when a declaration of a significant or major incident is declared. Business as usual Tactical command in the event of a major incident. Monitoring a range of live performance metrics so targets remain within the agreed operational thresholds;v5 Duty Tactical Commander Job Description Direct active interventions to ensure optimal patient safety and regional operational performance delivery. Lead any surge escalation calls. Direct on a dynamic basis actions; Managing and holding Tactical cell managers and staff to account through the setting of actions and objectives. Maintaining effective oversight to support the safety and wellbeing of staff that are late off duty. Providing exception authority for the removal of resource from service for staff related wellbeing matters Identifying KPI breaches and remedial actions Communicating effectively and timely with key external stakeholders when required to identify and resolve dynamic issues in day-to-day operations; Making the most effective decisions without reference to others on behalf of the EEAST that affect patient care, the public, staff and the service using well-informed judgement and when necessary in collaboration with a range of stakeholders; Assuming the responsibility of the most senior tactical level manager on duty Being a role model leader by demonstrating effective and appropriate behaviours in both day-to-day operations and in high risk, difficult and distressing situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation
Person Specification
Skills & Knowledge
Essential
- Making and owning autonomous decisions in fast paced highly pressurised environments to exacting deadlines.
- Planning and prioritising conflicting demands and often unpredictable work patterns
- Creating a clear vision and translating strategies into operational plans.
- Delivering Services that demonstrate value for money and making economies where possible.
- Presenting sensitive or contentious information to Internal groups.
- Demonstrating Continues personal development including management, organisation development and change management
- JESIP trained and current
- Able to be trained to drive under 'blue light' conditions and complete 'First Person on Scene' clinical course.
Desirable
- NARU Tactical Commander trained
Experience
Essential
- Demonstrable recent or current management experience at the same or similar level.
- Delivering and improving operational performance
- Tactical level leadership in a fast moving environment.
- Leading and managing high performing teams.
- Investigating and chairing conduct and attendance hearings
Personal Attributes
Essential
- Being accountable for results and actions in turn, holding others to account.
- Demonstrating a passion for the delivery of quality services
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
- Leading, inspiring, motivating, developing and managing teams of managers and staff in the day-to-day and situations of: - Intense operational pressure; - Large numbers of casualties; - Distressing emotional circumstances; - Possible exposure to chemical, biological, radioactive, nuclear or explosive hazards.
- Communicating (orally and in writing), adapting the styles and messages to match the situation and audiences including delivering difficult information and at times, in distressing or emotional circumstances.
- Effective persuading, influencing and negotiating skills to achieve beneficial outcomes
- Initiating, building and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
- Committing to working on a rota that involves being at work and on duty for days, nights and weekends
Qualifications
Essential
- Master's degree, equivalent professional qualification and or substantial demonstrable experience in a similar role or setting
- Full Driving Licence, Valid in the UK and with no more than 3 penalty points.
Person Specification
Skills & Knowledge
Essential
- Making and owning autonomous decisions in fast paced highly pressurised environments to exacting deadlines.
- Planning and prioritising conflicting demands and often unpredictable work patterns
- Creating a clear vision and translating strategies into operational plans.
- Delivering Services that demonstrate value for money and making economies where possible.
- Presenting sensitive or contentious information to Internal groups.
- Demonstrating Continues personal development including management, organisation development and change management
- JESIP trained and current
- Able to be trained to drive under 'blue light' conditions and complete 'First Person on Scene' clinical course.
Desirable
- NARU Tactical Commander trained
Experience
Essential
- Demonstrable recent or current management experience at the same or similar level.
- Delivering and improving operational performance
- Tactical level leadership in a fast moving environment.
- Leading and managing high performing teams.
- Investigating and chairing conduct and attendance hearings
Personal Attributes
Essential
- Being accountable for results and actions in turn, holding others to account.
- Demonstrating a passion for the delivery of quality services
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
- Leading, inspiring, motivating, developing and managing teams of managers and staff in the day-to-day and situations of: - Intense operational pressure; - Large numbers of casualties; - Distressing emotional circumstances; - Possible exposure to chemical, biological, radioactive, nuclear or explosive hazards.
- Communicating (orally and in writing), adapting the styles and messages to match the situation and audiences including delivering difficult information and at times, in distressing or emotional circumstances.
- Effective persuading, influencing and negotiating skills to achieve beneficial outcomes
- Initiating, building and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
- Committing to working on a rota that involves being at work and on duty for days, nights and weekends
Qualifications
Essential
- Master's degree, equivalent professional qualification and or substantial demonstrable experience in a similar role or setting
- Full Driving Licence, Valid in the UK and with no more than 3 penalty points.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
