Job summary
The Trust is looking to appoint Specialist Clinicians in Hear & Treat (Clinical Advisors EOC) to work in the Emergency Clinical Advice &Triage Centre (ECAT) in the Emergency Operations Centres in Bedford, Norwich & Chelmsford.
We are looking for Paramedics, Nurses (Adult & Paediatric) and Mental Health Nurses.
We are looking for full or part time permanent staff, for our permanent relief or Core Rotas.
Rota/Relief and Flexible working (Dual Working available for internal staff)
During initial training period staff will be required to attend one of the Emergency Operation Centres in person to complete mandatory and statutory training for the role. Agile/ Home working may be possible once initial training and clinical supervision has successfully been completed.
From 26/4/23, as a bonus to joining our growing team we are also delighted to offer the following in addition to the advertised salary to join the team and applicable to this advert only:
£500* payment in your first months' payAfter 12 months in post, you will receive a further payment of £750**After 24 months in post, you will receive a further payment of £750**This is only applicable to external candidates to the Trust.
**Full details and Ts&Cs of eligibility criteria will be outlined in your offer letter should you be successful.
*All payments are subject to usual deductions of Tax and NI
Main duties of the job
This role intercepts lower acuity and clinically appropriate 999 calls, providing advice and arrange for safe and appropriate care pathways for these patients. The over-riding aim is to appropriately and safely reduce 999 ambulance demand and A&E admissions. The candidate will be an integral part of the evolution and establishment of a Regional ECAT that will develop a multi-disciplinary approach to 999 call interception as well as routine triage of non-emergency 999 calls. The successful applicant must be a registered nurse / HCPC registered paramedic.
We can also offer the opportunity to complete 'Advance Clinical decision Making' CPD module for external candidates who join the ECAT Team.
About us
Excellent communication and listening skills are essential within this role. You will need to have good keyboard skills, be able to work autonomously or as a member of a team and effectively manage your time whilst under conflicting demands.
Job description
Job responsibilities
To take Clinical accountability for patients calling 999, working as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.
To consult on caller symptoms to ensure the appropriate emergency response or referral to an alternative care pathway is made. To work with other external agencies to increase successful Heat & Treat outcomes.
Job description
Job responsibilities
To take Clinical accountability for patients calling 999, working as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.
To consult on caller symptoms to ensure the appropriate emergency response or referral to an alternative care pathway is made. To work with other external agencies to increase successful Heat & Treat outcomes.
Person Specification
Knowledge & Experience
Essential
- Present or recent 2 years post registration experience in a clinical environment.
- Experience in the field of A&E, Medical or Primary Care setting.
- Previous experience of face to face or telephone triage
- Previous experience of making autonomous clinical decisions
Able to handle distress
Essential
- Able to deal effectively with highly distressed callers some of whom maybe be suicidal.
Personal Skills
Essential
- High level of I.T and telephony dexterity.
Personal Aptitude
Essential
- Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment
- Experience of audit, evaluation and Clinical Governance
Person Specification
Knowledge & Experience
Essential
- Present or recent 2 years post registration experience in a clinical environment.
- Experience in the field of A&E, Medical or Primary Care setting.
- Previous experience of face to face or telephone triage
- Previous experience of making autonomous clinical decisions
Able to handle distress
Essential
- Able to deal effectively with highly distressed callers some of whom maybe be suicidal.
Personal Skills
Essential
- High level of I.T and telephony dexterity.
Personal Aptitude
Essential
- Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment
- Experience of audit, evaluation and Clinical Governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
